- Report: #1203119
Complaint Review: Dressale.com - Internet
Reported By:
Red Dress Disaster -
Virginia Beach, Virginia,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dressale.com
Internet, China
Web:
www.dressale.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dressale.com Red Dress Disaster China China
I bought the dress... When I wore it to my party. It was very uncomfortable because the shoulders kept falling off shoulder, the hips where they took it in had thick seams under the liner because they did not cut out what they took in... I was seriously embarrassed when I happen to look down and on my left breast it looked torn . Upon further inspection I notice that it was the fold on my breast.... it was not sown under that pleat and only had 3 tact's holding the pleat over it down. One tact on each breast and one in the middle... the raw seam kept poking out since it wasn't sown under the overlapping pleat... I would think paying over $208 for a dress I would get better quality... It was very embarrassing. I spent the rest of night hiding under my shawl since it looked like my dress was ripped on my breast and the shoulders kept falling down, not to mention the V for the neckline was puckered and not a clean seam. I contacted Customer Service for them and they wanted me to take all of these pictures I have shown below. It took several attempts to send them
S Support to me 3 hours later--- Dear customer, Really sorry that you are not satisfied with the dress we made. We made the dress by hand instead of machine, which sometimes may result in the imperfect stitching. But this won't affect the whole dress. Would you mind fixing the dress locally? This is the best way for both of us. We are willing to give you a big discount for your next order, thank you Regards, Jewel
A BIG DISCOUNT for my next purchase? There will not be another purchase from them... how is that going to pay for the defects in this "custom" made dress. Really!?! WOW!! My advice to anyone thinking of ordering from these people..... DON'T!!! RUN!!! It's a waste of money!
Sincerely,
Jen
