- Report: #362446
Complaint Review: DRI*ELEMENT5.COM - Internet
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Author Confirmed
Why?
DRI*ELEMENT5.COM
Internet, U.S.A.
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DRI*ELEMENT5.COM , DRI*ELEMENT5.COM Dry Elements Unauthorized Charge Internet
I reviewed my debit card bank statement and noticed 2 pending charges from DRI*ELEMENT5.COM for 29.95 each. I could not find this company on-line, but did find several other fraud complaints. I immediately called my bank and filed an unauthorized charge claim to have these reversed. The bank will reverse them once they post and I sign a testament that I did not authorize these charges.
The bank wanted to know whether or not I contacted them, but because I could not find anything about them, I had to explain to the claim rep that that was not possible. The rep asked this question a few times and also asked a few times whether or not I authorized this. This is standard claim protocol so don't be put off by it. The claim rep proceeded to create the claim and e-mail the affadavit to me in addtion to putting a hold on my card and issuing me a new one (at no expense to me). I just have to sign the testament and send it in before the charges are reversed.
Paulina
appleton, Wisconsin
U.S.A.
The bank wanted to know whether or not I contacted them, but because I could not find anything about them, I had to explain to the claim rep that that was not possible. The rep asked this question a few times and also asked a few times whether or not I authorized this. This is standard claim protocol so don't be put off by it. The claim rep proceeded to create the claim and e-mail the affadavit to me in addtion to putting a hold on my card and issuing me a new one (at no expense to me). I just have to sign the testament and send it in before the charges are reversed.
Paulina
appleton, Wisconsin
U.S.A.
1 Updates & Rebuttals
Paulina
appleton,Wisconsin,
U.S.A.
DRI*ELEMENTS5.COM Unauthorized Charge not so fraudulant
#2Author of original report
Wed, August 13, 2008
After further research, I found out that DRI*ELEMENTS5.com is a web address for PC Tools Software company that has Spy Doctor and various other anti-virus tools. The annual subscription appears as DRI*Elements5.com even though their annual renewal notification says that it will appear with a different web address ("DRI*PCTOOLS.COM"). But this still does not explain the 2 charges for the same amount. There is some double dipping there. I'll leave everything canceled through the bank and call PC Tools directly about this.
