- Report: #1135984
Complaint Review: DVOR.com - Internet
-
Author Not Confirmed
Why?
DVOR.com
Internet, USA
Phone:
(800) 504-5820
Web:
DVOR.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DVOR.com opticsplanet.com false advertise and sells used / returned / open box merchandise as if its new Internet
the site displayed a specific product, specific photos of the products and its description. when i opened the box at home i found an open dmaged box, parts were missing and the product was not the same os the model advertised but a cheeper version. i hurried to check the website to see hwere did i make the mistake, they erased the product page and would not upload it back.
i emailed them and they denied it all, offering me to send them the product back in its original package (which was opened and there are parts missing). i bought it as a gift for my brother in afganistahn, i am not going to send it back as he needs this thing ASAP.
they didnt even bother to try and figure out that they had made a mistake!
3 Updates & Rebuttals
OpticsPlanet.com
Northbrook,Illinois,
DVOR.com Reply
#2UPDATE Employee
Wed, April 09, 2014
We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
According to our records, we do not show any returns for this item in our system. Our quality team does not inspect shipments from our distributors. We rely on their systems to catch any errors prior to shipping. An email was sent with regards to returning the product and completing our return merchandise authorization request (RMA). Please complete the request as soon as possible as we are unable to initiate a return without this. We appreciate your patience while we continue to monitor your claim.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future
OpticsPlanet.com
Northbrook,Illinois,
Optics Planet Response
#3UPDATE Employee
Mon, April 07, 2014
We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
According to our records, we do not show any returns for this item in our system. Our quality team does not inspect shipments from our distributors. We rely on their systems to catch any errors prior to shipping. An email was sent with regards to returning the product and completing our return merchandise authorization request (RMA). Please complete the request as soon as possible as we are unable to initiate a return without this. We appreciate your patience while we continue to monitor your claim.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future
OpticsPlanet - KellyB
Northbrook,Illinois,
We Apologize for Your Negative Experience
#4UPDATE Employee
Fri, April 04, 2014
Good Morning,
Let me be the first to apologize for your negative experience. It is our goal at DVOR to ensure complete customer satisfaction, and I can see here that we failed you, the customer.
I would like to do everything in our power to make it up to you. Would you be willing to provide us with your order number so that I may personally look into the issue and find you a resolution?
Again, we are sorry for any inconveniece you experienced with our store. We appreciate you and all our other customers, and I look forward to making this right for you.
Have a great day!
Kelly - DVOR.com
