- Report: #1056079
Complaint Review: Elightbulbs - N Maple Grove Minnesota
Reported By:
Dissatisfied -
Monmouth County, New Jersey,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Elightbulbs
11621 95th Ave N Maple Grove, 55369 Minnesota, USA
Phone:
ph 800-948-1063
Web:
www.elightbulbs.com
Categories:
Business Rating:
(0)
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Elightbulbs Company sells you parts you didn't order and rips you off! N Maple Grove Minnesota
I ordered a light from www.elightbulbs.com . I put in the correct part order for that light and purchased it. A wrong part arrived by mail. I contacted [email protected] who told me that they would not pay to have the part returned. They said that I was at fault for accepting their part since I selected their part number. NO! I typed in the correct part number and their website assigned me a wrong part. They are liable. If I order a cheeseburger from the restaurant and they bring me out a hot dog that's not what I ordered. The company is liable. Elightbulbs is a rip off company. I caution everyone to be very careful doing business with Elightbulbs.
1 Updates & Rebuttals
eLightBulbs
Maple Grove,Minnesota,
We shipped exactly what the customer ordered
#2UPDATE Employee
Tue, June 04, 2013
Customer placed an order online through our website eLightBulbs.com on 5/13/2013. He states he ordered FC12T9/KB which would be our part number (GL11085), however, his order reflected that he ordered TC32028 (our part number). During the checkout process the customer must click through the cart contents page to verify the product that is being ordered. After a customer places an order on our website, they are immediately sent an order confirmation of their order which is a second way to verify the correct product was ordered.
I have verified on our website when inputting FC12T9/KB the kitchen bulb does come up. We also offer compared bulbs on the same page. The bulb the customer actually ordered (TCP Bulb) is not a compared option, so it would not have been accidently ordered off the same page. I am unaware of the customer’s process on our website which would have lead him to order the TCP bulb.
We did not hear from the customer on the date of his order but not until after the product arrived. When the customer emailed us stating the wrong bulb was sent, he demanded us to have Fed Ex pick up the bulb or provide a full refund. Our email back to him explains the order confirmation does show the TCP bulb was order. We went above and beyond our Terms and Conditions (which the customer agrees to when clicking the process order button) stating we would waive the 20% restocking fee.
