Joshuatree
Owasso,#2Consumer Comment
Sun, December 13, 2009
I am actually impressed you got to talk to a human. I have had a gateway computer for almost 2 years, purchased from gateway with their extended warantee "in home"
There has been continual problems which required me to ship the computer at my expense to Texas. They do something, (no documentation of what they did) and send it back. It works for a couple of weeks, then another problem.
After replacing the harddrive, I got a "your windows is not genuine" pop up which shut down my computer. They said, buy a system recovery disc 29.00 plus shipping plus time. After wiping the computer, it works for a few days, then the same error. An engineer who does computer repairs professionally told me that if the harddrive they installed is INFECTED, the system recovery will not solve the problem.
Attempting to get gateway now is impossible. When my computer was built, apparantly becuase of its age or other issue, it does NOT have a SNID number. If you try to get a hold of gateway, their automated response WILL NOT LET YOU TALK TO ANYONE IF YOU DO NOT HAVE A SNID NUMBER. Thier support in India after 15 emails keep giving me the same phone number and a service request number as if that would help. After 10 emails telling me how to find my snid number, they finally admitted my system DOES NOT HAVE ONE. they still to this day insist on me calling their maddening auto response system with the same old snid story.
their next tact was to ask me what my problem was so they could try to fix it. I gave them the problem, and their answer? call this number, give them your service request number (impossible, auto response needs an 11 digit snid number ONLY) or SNID number. Gateway has decided to cut off customers from their support because they can get away with it.
Acerinsider
Temple,#3UPDATE Employee
Wed, June 03, 2009
If you purchased a bundled product (i.e. it came with a monitor at the same time) there will be three serial numbers total. One for the bundle, one for the monitor, and one for the tower. You are most likely providing the bundled serial number, and not the serial number of the desktop you are having issues with. The bundled serial number will only have a single day warranty, and will start and end on the day of manufacture. For information on how to locate the serial number on your tower, please visit the following link: http://www.acerpanam.com/synapse/forms/portal20.cfm?recordid=1157&formid=3390&website=AcerPanAm.com/us&siteid=7293&words=all&keywords=&areaid=7 Once you locate this serial number contact technical support and have it registered to your account. They will then be able to assist you with the issues you are experiencing.