- Report: #1418790
Complaint Review: Empire Today - Illinois
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Author Confirmed
Why?
Empire Today
Illinois, United States
Phone:
8005882300
Web:
http://www.empiretoday.com/
Categories:
Business Rating:
(0)
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Empire Today Took my deposit, refused to install and will not return my requests for communication Illinois
On 11/1/17 I entered into a contract with Empire for flooring and installation. My installation was scheduled for 11/15/17. I had a responsible adult there to represent me and meet the installation team. My representative was told the installation couldn't be done. A language barrier (on the part of the installation team) prevented comprehensive understanding of the flooring issue. I repeatedly attempted to contact Empire. I wanted a document stating why the installation could not happen, listing the issues that needed to be resolved to complete my flooring. I also requested copies of the photos that the installation team took of my flooring. I specifically asked for an email message instead of a phone call. I have sent at least 4 Web Customer Service requests. I have made numerous phone calls to customer service. Each call to customer service assures me that I should be contacted in 24 business hours.
I received neither email message nor phone call.
The only person that responds to me is the initial sales rep that measured my home and brought flooring samples to choose from. This employee has stated that he has attempted to reach out to managers on my behalf.
I am in a position where i have no idea what needs to be corrected in order to move forward.
2 Updates & Rebuttals
CustomerSupport
Northlake,Illinois,
United States
Note from Empire Today
#2UPDATE Employee
Tue, December 26, 2017
Dear Jennifer,
We've read your post, and we're disappointed to hear that your concerns have not been addressed. We take matters such as these very seriously, and we'd like to further assist you. Unfortunately, we're unable to locate your order. Please email us at [email protected] with both the phone number and street address linked to your order. Be sure to mention Ripoff Report in the subject line. We look forward to hearing from you.
Thank you.
John
Dallas,Texas,
United States
I can help you
#3Consumer Suggestion
Tue, December 26, 2017
I can help get your deposit back to you, give me a call, lets discuss, 972-663-8570.
