- Report: #1348163
Complaint Review: Emporium Retail Group LLC - Internet
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Author Confirmed
Why?
Emporium Retail Group LLC
Internet, USA
Phone:
1-855-245-3510
Web:
https://www.emporium.com
Categories:
Business Rating:
(0)
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Emporium Retail Group, LLC Withholding information regarding my bank account and order status. Internet
First, I'd just like to say this is the worst experience I've ever had in 36 years of being a consumer. This company is the epitome of corporate greed and outsourcing. The "customer service" representatives don't even speak enough English to answer questions, they just repeat the same thing over and over as if they're reading it from an index card. I placed an order on 12/31/16. I received an invoice that looked legit, telling me how much my payments would be, and that my items would be delivered in 3-5 days. After that I never received any information..no tracking number, shipping notice, anything. Furthermore, no sort of payment was taken out of my checking account. I have literally called every day, only to be given the answer "We are waiting on the ACH to clear with your bank." Let's not forget that their "customer service" department is a collection department. If that's not a red flag, I don't know what is. When I contacted my bank, they said they hadn't received any sort of request for an ACH. I can't get an answer as to if/when I will receive the items that I'm paying 3 times the retail value for., or when and how much they plan to take out of my account. Let's face it, this place is just another evil entity feeding off of people who are broke and burying them deeper in debt. I'm fine with getting screwed over, this is America and I'm used to that. But I want information pertaining to how I'm getting screwed over to be available and in clear English.
3 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Sat, January 14, 2017
Hello,
We apologize this matter has yet to be resolved. We would still like the opporunity to look into this matter and contact you directly.
Please email us at [email protected] and provide your full name, email address and reference your Rip off Report Claim # 1348163.
Thank you,
Emporium
Still waiting....
#3Author of original report
Thu, January 12, 2017
I emailed your escalations department only to receive an email stating that shipment of my order is delayed. The email says my order is expected to ship in 3-5 days, which I know is a lie, because your billing department doesn't even have record of me or my info in their system. I will continue to file reports against you and contact the BBB if necessary. This is a terrible way to run a business. Send me my items!!
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#4REBUTTAL Owner of company
Tue, January 10, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
Thank you for making us aware of your experience with our customer service department.
We are working to improve our customer service and we are working on updating our process so that we can update customers’ orders quickly.
We would like to get this matter resolved for you as quickly as possible.
We understand your concerns, and will do what we can to provide you with information regarding your order.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
