- Report: #1350689
Complaint Review: Emporium Retail Group LLC - los angeles California
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Author Confirmed
Why?
Emporium Retail Group LLC
10920 Wilshire Blvd #150 los angeles, California, USA
Phone:
8552453510
Web:
www.emporium.com
Categories:
Business Rating:
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Emporium Retail Group LLC Failure to Ship After Multiple Calls los angeles California
I ordered a large order from this company on December 9, 2016. I received an email stating that orders were delayed due to Chhristmas Holiday. As of today Jan 18, 2017, after mulitple phone calls with the same response of its on its way to the warehouse and once at the warehouse it will ship. After they had taken the inital payment and the 1st months payment, I called to day and told them that I wanted to cancel my order and that I wanted a refund and that if I didn't receive my money that I would be filing a law suit. They said it would take the refund about two weeks to clear. But I have already changed my banking information and stopped ACH payment with my bank from their payment company. Do not buy from these people they are a total ripoff and scam.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Thu, January 19, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We apologize that you did not receive your order and that the experience you've had with our company hasn't been a pleasant one. We would like the opportunity to resolve this matter for you. .
We would like to further discuss your account with you to ensure you are completely satisfied. Please reach out to us with your full name, order # and reference your complaint # 1350689 at [email protected]
We look forward to speaking with you to help improve your overall experience with us.
Sincerely,
Emporium Team
