- Report: #1355074
Complaint Review: Emporium - Las Angeles California
-
Author Confirmed
Why?
Emporium
10920 Wilshire boulevard, suite 150-9138 Las Angeles, 90024-6502 California, USA
Phone:
855-245-3510
Web:
www.emporium.com
Categories:
Business Rating:
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Emporium AKA Monterey financial services, AKA Pacific credit group Complete Rip Off Los Angeles California
Report Attachments
I purchased two TV headrests for my vehicle. It came to a total of $268. I received my items. I have paid $47.15 (monthly) since October 2016. They have my bank information and charge my account t on the 2nd of every month. I called January 30th to get my balance that I owed since it cannot be seen online. The gentleman said including Feb. 2nds payment, I will owe $186. I told him to go ahead and pull out the $47.15 on the 2nd still, and that by the end of February, early March-
I will pay the remaining balance. The NEXT day, I received an email from Emporium that they had transferred my account to Monterey financial services, and they will be taking over the account as of February 1st 2017. They received their payment of $47.15 in February, than reported to my credit (unlike Emporium) stating it as a "other loan" , with a balance of $424!!!!! I emailed Emporium that day and have not heard a response back. I also did a credit dispute against the balance owed, and it is now under investigation.
4 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, April 25, 2017
Hello,
We wanted to reach back out to you and ensure this matter was resolved, please let us know if there are any outstanding issues by emailing us your full name, email address, order number and reference your RipoffReport Claim # 1355074 to [email protected].
Thank you,
Emporium
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#3REBUTTAL Owner of company
Sun, February 19, 2017
Hello,
Thank you for reaching back out to us. We would like to intervene and help you with this matter. If you can email us your full name, order number, phone number and reference your complaint # 1355074 to [email protected] we will look into this matter immediately and contact you directly wiht an update.
Thank you,
Emporium Customer Care
Response to owner
#4Author of original report
Wed, February 15, 2017
Thank you for your response. I have made two attempts to email customer service regarding this issue ( the email on your website) and have not received a response. I also did online chat with a representative from Emporium and he stated he could not help me regarding my account ( only shows him basic information) that I would have to contact Monterey, so I called them. I faxed over all proofs of payments , along with my receipt of the items purchased. I still have not heard back yet, it's been a little over a week. Should I wait to hear from Monterey, or still email you at the new email address given in your response?
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#5REBUTTAL Owner of company
Wed, February 15, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to provide you an update on your order.
For us to look into your order, please email us your full name, phone number, order number and reference your Rip off Report Complaint #1353914 to [email protected].
We look forward to working with you to get your issue resolved.
Sincerely,
Emporium Team
