- Report: #301263
Complaint Review: Enter Computers - Inglewood Illinois
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Author Confirmed
Why?
Enter Computers
419 Hindry Ave. Unit C Inglewood, 60301 Illinois, U.S.A.
Phone:
310-417-8200
Web:
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EnterComputers.com - Enter Computers offers a diverse offering of chop shop products Lacking all business ethics they take advantage of their clients They do not follow thru with agreements and commitments made to their clients Finally, their ability to communicate with their clientele is horrific due to their inability to speak fluent English and unprofessional attitude in which they speak to clients Inglewood Illinois
Late November 2007 my company ordered 2 HP printers from this so called organization. Once received, (late) one of the machines was not as agreed upon. One of the machines had hundreds of thousands of copies on it. Since the salesman had promised each of the machines would have less than 50k copies on them, I Naturally believed it was an innocent error. I called back the salesman and now he claimed that that agreement had never been made between the two of us even though the call had been recorded by my company's phone systems. I remained calm for the time being and asked what could be done. I suggested that I send it back and they send out another machine as initially agreed upon. After some arguing they agreed and stated another machine was available for shipping. I was asked to send mine back and they'd send out the new one ASAP.
Being courteous I paid for the shipping back to Enter Computers.com, they however were not so kind as they charged me for the re-shipping and a restocking fee, with no apology or restitution for the error which caused me 56 days worth of aggravation. (Time I placed the order to the time it was finally received correctly) When the charge was noticed on my Credit Card I of course called again. This time I was not so courteous. I demanded the fees be reversed since I had not caused this error in the first place. Neither the sales person nor the manger was willing to provide any assistance to cover the cost for their error which I had to cover entirely. Throughout the entire process I was given a disgruntled attitude as if my efforts to resolved this error were unimportant and a burden for them. Buyer Beware!
Tj copy
Dundee, Illinois
U.S.A.
Being courteous I paid for the shipping back to Enter Computers.com, they however were not so kind as they charged me for the re-shipping and a restocking fee, with no apology or restitution for the error which caused me 56 days worth of aggravation. (Time I placed the order to the time it was finally received correctly) When the charge was noticed on my Credit Card I of course called again. This time I was not so courteous. I demanded the fees be reversed since I had not caused this error in the first place. Neither the sales person nor the manger was willing to provide any assistance to cover the cost for their error which I had to cover entirely. Throughout the entire process I was given a disgruntled attitude as if my efforts to resolved this error were unimportant and a burden for them. Buyer Beware!
Tj copy
Dundee, Illinois
U.S.A.
2 Updates & Rebuttals
Entercomputers
Hawthorne,California,
U.S.A.
Response to TJ customer
#2UPDATE Employee
Mon, July 20, 2009
TJ Copy (Our customer), ordered 2 USED printers from our company. Per our previous records, our customer was informed that we do not have any control over the page count and it could be 100 or 1000.000 pages. But we did guarantee the functionality of the printer and this is exactly what TJ Copy received. He was not happy with one of the printers since it had a higher page count compare to the other one. Therefore, we went out of our way to make our customer happy and agreed to exchange the printer with another one. Customer understood the policy and agreed to pay for the shipping charges. Now, we don't understand how in anyway have mislead our customer!!!
Entercomputers
Hawthorne,California,
U.S.A.
Enter Computers with a new return policy, and other commitments that have been established in order to insure customer's satisfaction
#3UPDATE Employee
Wed, July 15, 2009
As a current manager and employee of this company, I must say that drastic changes have been made to our company in order to make sure that customers are pleased and find what they expect to receive. Our return policy has had endless modifications. We are not sure on why this customer had to pay for its own shipping and other charges, although with new employees and a new return policy....these ordeals do not happen. If the item is established to be defective (by receiving a case number from the customer's merchandise manufacture), there is no restocking fee, that the customer has to be faced with. Nevertheless, we do still get those customers, who argue not to be charged a restocking fee, when what they are only trying to do is to cover up for their mistakes such as ordering the wrong item, not wanting the item, etcetera; which I am sure this was not the customer's case. All of our personel, has been trained by our customer service manager, to insure that whichever department a customer is transfered to, they receive a professional, and great service. On my company's behalf, our apologies goes to this customer's painful ordeal he had to go through; and we hope that with all our changes such as new office, new website, new items, new staff and new manager; we get to meet customers expectations.
