Joseph Brown
Spartanburg,#2Consumer Comment
Fri, October 07, 2011
This company is getting quite a reputation for pulling this stunt(read all the reports filed here). They tried the same thing with me several years ago, but it didn't work. Since then I've made sure not to ever rent a car from them when it's dark or cloudy so you can see every little scratch. And make sure to walk all around the car inspecting it WITH a person from the company. Also write down every little thing you see, it probably wouldn't hurt for the employee to do the same. I'm not sure he/she would, though.
Enterprise Rent-A-Car
St. Louis,#3UPDATE Employee
Fri, October 07, 2011
Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and/or damage claim or "DX" number and any further information.
When emailing, please list Reference Number 111007-000552 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car