Epson is a joke, from their printers to the customer service. I will never spend another penny on any Epson product. BUYER BEWARE, they do not stand behind their printers and will try and make you feel like you did something wrong if there is any issues. I had 2 - XP410. I purchased one for my mother and I have one, both have the exact same problem. I wont be wasting anymore time on this. I wish I read the reviews before I purchased.