- Report: #71954
Complaint Review: Expedia - Internet
-
Author Not Confirmed
Why?
Expedia
Expedia.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Amsterdam Court Hotel Expedia ripoff Internet
My husband and I booked a room at the Amsterdam Court Hotel in New York City through Expedia.com. Expedia lists this hotel as a three star facility.
Upon arriving at the hotel, we found our room to be size of a moderately large closet, the carpet was filthy, the towel bar kept falling off the wall, the bed was so uncomfortable, we both ended up with backaches, and the lighting was so poor, we asked for a higher watt bulb and the management said that they could not accomodate us, We purchased a larger watt bulb and replaced the available one.
Upon arriving home I contacted Expedia and was told that they do not guarantee their accomodations and rely on what the facility tells them.
I would like to warn other users that expedia has no idea of the quality of their bookings and that it is buyer beware.
Jean
Jasper, Georgia
U.S.A.
Upon arriving at the hotel, we found our room to be size of a moderately large closet, the carpet was filthy, the towel bar kept falling off the wall, the bed was so uncomfortable, we both ended up with backaches, and the lighting was so poor, we asked for a higher watt bulb and the management said that they could not accomodate us, We purchased a larger watt bulb and replaced the available one.
Upon arriving home I contacted Expedia and was told that they do not guarantee their accomodations and rely on what the facility tells them.
I would like to warn other users that expedia has no idea of the quality of their bookings and that it is buyer beware.
Jean
Jasper, Georgia
U.S.A.
2 Updates & Rebuttals
Rose
Bellevue,Washington,
U.S.A.
Expedia does not own any hotel or make up star ratings!
#2UPDATE EX-employee responds
Fri, January 21, 2005
Well, where to begin. If you buy a nonfat milk from a grocery store went home drank it and saw it tasted like regular milk, are you gonna blame the grocery store? (who made and bottled the milk) Expedia does not make up hotel information or star ratings, it is supplied to them. How do you think they get all the pictures and amenities the hotel have to offer. Someone from the hotel! If you go to a hotel and your absolutely not satisfied, give Expedia a call right away and tell them the situation, one thing you must absolutely do too is let the hotel staff know your dissatisfaction, that way when an Expedia rep calls the hotel will know what they are talking about and be more willing to help. Please do not blame Expedia because a hotel was bad, they do not own the hotel or any of the staff, all Expedia can do is try to get you reaccomdated, try to work with the hotel for a refund and send your complain to a marketing manager for review. Expedia can't fix a problem without knowing what it is. It also depends on how much people complain on this one hotel. ALL information provided on the website comes directly from the hotels marketing department including the star ratings. I am not trying to put the blame on anyone for a guest bad hotel experience but if there is a problem it is good to know so it can be researched and FIXED.
Nick
Chicago,Illinois,
U.S.A.
Expedia Star Ratings Are Bogus
#3Consumer Comment
Fri, January 09, 2004
Expedia does everything to make you believe it has the same STAR ratings as Mobil. NO THEY DON'T. Only Mobil gives true Star Ratings. And they are hard to get. AAA gives Diamond Ratings. For instance in Chicago There are only 3 5 Star Hotels by Mobil (Penninsula, Four Seasons and Ritz Carlton.) Only two others are 4 Stars by Mobil (Westin River North and Park Hyatt.) That is it 5 Hotels in Chicago have a 4 star rating or better. If you read TINY TINY print it says Our Star ratings are not based on Mobil. Then why do they call them Stars. AAA calls their rating Diamonds. They obviously call them STARS to confuse people. Look at how many 4 star hotels Expedia has in Chicago.
