- Report: #430188
Complaint Review: EXPEDIA.com - Internet
Reported By:
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Darlings Island...CANADA, NorthWest Territorie,
Submitted:
Updated:
-
Author Confirmed
Why?
EXPEDIA.com
[email protected] Internet, U.S.A.
Phone:
800-397-3342
Web:
N/A
Categories:
Business Rating:
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EXPEDIA.com runaround, on hold endlessly, person to person becomes machine answering service Internet
I booked flights with EXPEDIA.com in October 2008 for a trip in April 2009, four segments with total cost $2,150.80. I am currently contending with escalating changes to the original itinerary. I phoned the 3 airlines respectively and they have no records of these bookings other than the first of the 4 segments of the journey. Alarm bells began to ring in February 2008! Today, I requested by e-mail that locator numbers and ticket numbers for the 4 flights be forwarded to me. I had to do this by e-mail because when I phoned EXPEDIA.com (1-800-397-3342) I got a machine rehearsing the "BOOKED" itinerary, specifically my itinerary. The current situation is that I can not get EXPEDIA.com by telephone. And e-mail correspondence results in responses that are automated. I have spent hours upon hours on the phone waiting. Yesterday, four hours of time was consumed on behalf of this issue. This was a trip of a lifetime for my husband and I. We planned in major detail for this trip with tours, transportation and accomodation prepaid. Changes made by EXPEDIA.com have already affected our external plans that is, outside EXPEDIA's flight dealings. I am fearing that I am to learn some lessons the hard way. One of which is the necessity to research reviews before buying "online". The joy of our anticipated trip is seemingly to be crushed!
Grace
Darlings Island...CANADA, NorthWest Territories
U.S.A.
Grace
Darlings Island...CANADA, NorthWest Territories
U.S.A.
3 Updates & Rebuttals
Nikki
Lowell,Massachusetts,
U.S.A.
call Expedia corporate HERE IN THE US!
#2Consumer Suggestion
Fri, April 10, 2009
If anyone ever has any problems, call Expedia corporate HERE IN THE US! 425-679-7200 and let them know you have a complaint!
Spirit of truth
Darlings Island,New Brunswick,
U.S.A.
EXPEDIA.com progressive action forthcoming
#3Author of original report
Thu, March 05, 2009
Currently, it seems that dozens of e-mails , endless phone calls and hours consumed on behalf of 4 flights is hopefully paying off. Finally the flights are in the systems of the airlines with confirmed status showing. How this trip turns out awaits to be seen! We shall take the adventure. My initial error was using .com instead of .ca; I have learned the difference! Also, it is a smart move to research reviews before making a commitment.
Karl
Clovis,New Mexico,
U.S.A.
The Lesson To Learn
#4Consumer Suggestion
Tue, March 03, 2009
The lesson to learn is that when you book an airline ticket you book directly on line with the airline NOT with one of those third party booking agencies. I learned my lesson back in 2004. You rarely pay more when you book directly with the airline and you get a confirmation immediately with a locator number. Why people still deal with these stupid third party companies with offshore consumer affairs offices and fees is beyond me.
