Parthia
Burlingame,#2Consumer Comment
Tue, July 08, 2008
I currently have a complaint filed with the CPUC and the Better Business Bureau. They are under investigation and if you log a complaint it will help others avoid having such a horrible experience. I had almost every piece of furniture (that they actually moved) broken. I know how you feel about the price being jacked up. They basically held my items hostage until I paid them over 1300 over quoted price.
Parthia
Burlingame,#3Consumer Comment
Tue, July 08, 2008
I currently have a complaint filed with the CPUC and the Better Business Bureau. They are under investigation and if you log a complaint it will help others avoid having such a horrible experience. I had almost every piece of furniture (that they actually moved) broken. I know how you feel about the price being jacked up. They basically held my items hostage until I paid them over 1300 over quoted price.
Cgloria
Stockton,#4Author of original report
Tue, July 08, 2008
I think definitely understand now that moving is NOT cheap, but thanks for your wise imput, Jim. You say you understand that I didn't want any of the additional materials used, but I don't think you do. They used these materials after I SPECIFICALLY told them not to, and they told me they would not. It isn't my problem that they are dumb and cannot follow directions, and I don't think the problem is necessarily that they're dumb. They are liars and cheaters and they are sleazy people. They didn't NEED TO PROTECT my items, as you say! I told them not to take the items!!! They didn't need to TOUCH those items! And you say that I shouldn't choose a mover based only on price. You don't know how I found this company, or how many other companies I got quotes from. You should probably get your facts straight before you try to give people your opinion. I got quotes from a lot of other companies, and they were all around the same price. I chose this company for convenience and because their customer service was good when I originally called. I TRUSTED THEM. I'M NOT CHEAP! And by the way, the company knew they were wrong and refunded my money. Do you work for this web site, or do you just have way too much time on your hands?
Jim
Anaheim,#5Consumer Comment
Wed, July 02, 2008
gloria, a local move - no matter the distance - is not cheap, even with the movers you got. See $95/hour for 3 men assuredly got you 3 men off a street corner and were not professional movers. You would have been better off with one of your husband's friends doing the move in a U-Haul. Certainly it would have been cheaper. In addition, it would have been better if the stuff you intended to toss was infact tossed before the move. Movers are the grunt force of the company, the lowest paid, and their intelligence relates to moving only. One thing you should know is that the $285 you were quoted is really only for the labor; materials are not included. I understand you wanted no materials, but the reason why they use materials is to protect your items for transport. Yes, a $9 mirror requires a $30 box. However, if the mirror breaks without the box, you won't get $9 for replacement of the mirror - you might get $1. If that mirror happened to have sentimental value (i'm not saying it does, but the mover assumes everything they move does), he will have more hell to catch than you can believe. As the title indicates, moving is not an inexpensive venture. It costs more than you think it will, cost more than you're told, and sometimes it can turn out really badly. It's why you should choose a reputable mover, and not one based on price only, as you no doubt, now know why.
Cgloria
Stockton,#6Author of original report
Mon, June 30, 2008
I forgot to mention that they broke a door completely off of our entertainment center, and didn't even tell us. They also Dented and scratched a couple doorways in my new home that were newly painted. I also just noticed in the confirmation email that they sent me, that gas and mileage were included in the original quote for $285, but they charged me an additional amount on my final bill!