- Report: #1153980
Complaint Review: Family Mobile - Nationwide
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Author Not Confirmed
Why?
Family Mobile
Nationwide, USA
Phone:
18774409758
Web:
www.myfamilymobile.com
Categories:
Business Rating:
(0)
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Family Mobile Walmart family mobile, tmobile Cancelled phone 2 days into the month because phone did not work. Charged for 30 days instead. Nationwide
I called on May 24th to cancel the phone because it did not work. I was assured it would be cancelled. When I tried to check online it showed the phone had been cancelled. When I called the number to check it said it had been cancelled. On June 8th my card was charged. When I finally got customer service I was told that they are billing for May 23rd to June 22 and the cancellation wasn't in effect until June 22 even though they had cancelled the service. Basicly they are charging me for a surface that they have cancelled. They are charging for 30 days of service on a phone they cancelled with only one day of service.
