- Report: #1216345
Complaint Review: Family Mobile - Nationwide
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Author Confirmed
Why?
Family Mobile
Nationwide, USA
Phone:
8777608760
Web:
www.myfamilymobile.com
Categories:
Business Rating:
(0)
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Family Mobile Walmart Family MobileT-MobileFamily Mobile Powered by T-Mobile Fraudulent Cell Phone Provider Nationwide
I purchased an "activiation pack" from my local WalMart store for service in early February. I was told by the associate "this covers your first month of service" Either 100% innocent misrepresentation on the part of the associate, or outright fraud. By late February I moved my service to another carrier, because of numerous dropped calls. (blatantly inferior service delivery)
In Mid March, I received my first communication ever from Family Mobile (no emails, no bills, nothing prior) saying how they regret they have discontinued my service and I have an outstanding balance. (oddly this letter arrived exactly 5 weeks after I started service, when I was told to expect my first bill in about 3-4 weeks.)
When I called to speak to them about it, things escalated to the point I explicitly asked "I will pay the entire balance you state that I owe today, provided you agree that when I file a lawsuit against your company and your affilated companies, you will acknowledge I paid under protest" The supervisor obviously would not affirm that agreement.
To which, the supervisor I was speaking with proceeded to tell me, "To pay through customer service will include a $5 convenience charge"
What the heck? I just offerred to pay under protests, for a service I had never been billed for, and they want a convenience charge?
Save yourself a lot of headaches. Either don't do business with Family Mobile, or if you do business with them, pay them 6 months in advance so they don't have any reason to bother you (and feel free to enjoy their spotty service).
