- Report: #1440919
Complaint Review: Federal Warranty Service Corp - Atlanta, Miami GA, FL
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Author Confirmed
Why?
Federal Warranty Service Corp
P.O. box 105689, (GA)1122 Quail Roost Dr 33157(FL) Atlanta, Miami, 30348-5689 GA, FL, United States
Phone:
1-866-368-6478
Web:
Https://www.assurantsolutions.com
Categories:
Business Rating:
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Federal Warranty Service Corp Maytag Extended Service Plan Sureway, Inc United Service Protection, Inc Assurant Service Protection, Inc Sold 5 year service contract to me then denied coverage 8 months from end Atlanta, Miami GA, FL
Renewed an existing contract on our washing machine, this time for 60 months. Contract cost 477 dollars plus change. Eight months to go in the contract, with no repairs needed during the previous 52, our washing machine stopped working. Confidently got out our SERVICE PLAN paperwork and called the number. Was informed that I would get a call back in 2-3 days from an "alternate resolution specialist". On a Saturday as we drove, ironically, to a laundromat, the call came. Our claim was being denied because our unit was too old. It's "install date" is listed right in the contract. They knew how old it was the day they accepted payment on a five year service plan. Also, take note, neither of us have any idea of what it's issue is. It's just going to cost too much. Their offer is this:. To BUY OUT the contract for 168 dollars and change. Inwardly knowing I will never "confidently" call them regarding the dryer, I asked to have it added to the buy-out.
They were adamant that the dryer cannot be bundled. Reluctantly I agreed to the buy-out stating that I'll have someone fix it myself. The heck with them. NO! I'm told that if I accept the buy-out offer, I relinquish the washing machine to them. Without knowing it's issue I said I would call back. Today the machine is working like it should. The bill was 225 dollars. Not a whole lot really, but since I'm misrepresented by my Maytag Service Plan, it came out of my pocket. After a phone call to Federal Warranty Service Corp today, I'm still being offered the buy-out so it seems, as one of my TWO options. Receiving a check for 225 dollars is NOT one. They are offering me that 168 dollars to buy out our contract, but feel, in their reasoning that the washing machine I payed 225 bucks to have fixed, now belongs to them. In order to avoid screaming obscenities I opted to hear the details of option 2. Option 2 is CANCELLING the contract for 15% of my plan purchase price minus administrative fees, minus this, minus that....figuring real quick that this would result in roughly pocket change, I told the representative to put me on the list of EXTREMELY dissatisfied customers and hung up. I feel I have been blatently ripped off by FEDERAL WARRANTY SERVICE CORP and MAYTAG Extended service plans
