- Report: #1416964
Complaint Review: FedEx - Memphis Tennessee
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Author Not Confirmed
Why?
FedEx
42 South Shady Grove Road Memphis, TN Memphis, 38120 Tennessee, United States
Phone:
1.800.Go.FedEx® (800.463.
Web:
https://www.fedex.com/
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FedEx FedEx did not comply with national and international rules and regulations regarding the manage or handling of Dangerous Goods or HazMat. They accepted to transport a toxic material with a high damage potential and the package was broken and dumped leaking such toxic material. Having the potential to cause an affectation to people's health and safety, environment and property which is unacceptable. Memphis Tennessee
Report Attachments
On November 22, 2017, the recipient of a TDI (Diisocyanate Toluene ) sample 80 20 which is a TOXIC MATERIAL, received a call from a FedEx Rep from the Dominican Republic indicating that the sample had arrived with damages and spilling liquid. He indicated, at the same time, that a report was created to record the event. The report is Claim Report Number 1121029807. Already detailed above in English language. On November 22, 2017, our staffs in the DR were also notified by FedEx of the situation and that they had to go to collect the sample. They came and were instructed by the FedEx staff that they had to remove the sample which was a problem for them. I QUOTE… "TAKE YOUR PROBLEM OUT OF HERE". We do not know what happened and how the facts of the damage of the sample happened, or in what instance or place, in addition no info of the day and the hour in which it occurred. It will remain on the part of FedEx to do a thorough investigation of this fact (This is due to the high potential of affectation regarding the Health and Safety of the Personnel, the surrounding Environment where the product was or Environmental Impact, Property or Assets and the Reputation of FedEx). Below we will analyze this fact, based only on the information we have, which we can already qualify as UNACCEPTABLE.
We must note that there are two situations that, with right, we claim
1. The unsafe handling and lack of professionalism of the sample by FedEx. Endanger the business relationship with the supplier and our expectations of carrying out an important negotiation were affected.
2. The sample, from the beginning of the shipment process, had to be delivered to a physical address in the DR, in this sense when there was a call from the person who opened the Report indicated that it was necessary the diligence of a Customs staff to release the sample, which we do not understand.
