- Report: #670627
Complaint Review: FedEx - Mississauga Ontario
Reported By:
Andrew -
Victoria, British Columbia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FedEx
5985 Explorer Drive Mississauga, L4W 5K6 Ontario, United States of America
Phone:
1 800 463 3339
Web:
fedex.ca
Categories:
Business Rating:
(0)
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FedEx FedEx Trade Networks Fedex Brokerage Canada Mississauga, Ontario
Stay far away from Fedex. Unreasonable brokerage fees.
4 Updates & Rebuttals
seeworthy
Madison,Wisconsin,
USA
Sorry OP, your comparison has nothing to do with FedEx.
#2Consumer Comment
Mon, December 26, 2011
The #'s listed in the previous update are confusing and don't seem add up. It appears a higher rate for a FedEx Express service was used, with the tracking and guarantees, then compared to a basic postal service. You can ship the same item on multiple occasions and receive different duty/brokerage fees each time, regardless of carrier. Variables include the exact declaration and wording of the commodity description, whether that description was verified by inspection of content and, most importantly, whether the broker (not employeed by any carrier and inspects the same regardless of shipping companies) had his morning coffee.
Whether it is a broker fee or a duty, the revenue received goes to the country of destination, not the carrier. Perhaps the OP could speak with the respective carriers to get the facts and become more comfortable with the process. It would probably take less time than it took to use this ROP site.
gizm0guy
winnipeg,Manitoba,
United States of America
Sorry .. ...you are wrong..Daniel !
#3Consumer Comment
Sat, December 24, 2011
Can't speak for where you live but I just recieved a bill from Fedex for a $179 .00 iten I purchased through EBay and the brokerage fees were 21.94 gst... 28.50 brokerage .. 5.85 dispersment fees plau another1.72 tax on their fees .....I ordered the Idenical item from the same people last month and it was shipped USPS to Canada and the charges at the post office were 21.94 tax and 8.95 customs handling fee
Fedex does not have a bonded warehouse in my province so self brokering isn't even an option wereas UPS at least provides that option but by far the best method is the postal service
skinnypez
United States of AmericaNot Quite
#4General Comment
Fri, July 08, 2011
To the person that replied to the OP:
"Brokerage fees" are a charge levied by the broker for the service of customs clearance or some other related service provided.
Duties/taxes are levied by the destination country and are out of control of the carrier/customs broker, but brokerage fees are completely within the control of the company providing the service.
Daniel
Bismarck,North Dakota,
USA
Ignorance backfires again.
#5Consumer Comment
Thu, December 16, 2010
Why are you blaming FEDEX?? Brokerage fees are dictated by the country of destination, not the carriers. The carrier, FEDEX in this case, simply has the responsibility of collecting those duties for that country in order to make delivery, then the fees are given to that country...NOT FEDEX! The brokerage fee for that country would be identical if you had shipped the item via the post office.
Since you took the time to complain rather than understand the process, you owe the shipping company an apology for your complaint.
