Sphynx Marketing & Promotion
Texas,#2REBUTTAL Owner of company
Tue, October 18, 2011
Sphynx Marketing & Promotion provides pages of Human Resource documents to all newly hired contractors with instructions on what to do if their address changes. Our instructions are the same/similar to most other agencies within this same line of business. All Human Resources documents require a signature from the contractor to confirm
their receipt and understanding. This information is also listed in multiple places on our website.
As with any place of business, address changes must be reported to Human Resources if payment is expected to be mailed to the correct address. All payments are sent to the address that we have on file. Unfortunately this contractor did not update her address in the database, nor did she call to inform our staff that she had a new address and as a result, her check was sent to the address she listed on multiple pages of Human Resource paperwork. This contractor did not
inform our office of her address change until after her payment had been sent. This contractor was unable to retrieve her mail from her previous address and requested that our office cancel the checks that were issued to her 1 month earlier. This contractor was informed that she would be responsible for paying all bank fees related to the cancelled
payments, since we were cancelling payment per her request and because Sphynx Marketing & Promotion was not at fault for her negligence to report an address change.
This contractor is under the impression that a place of business must pay bank fees for a contractor's negligence and it has been explained repeatedly that this is not the case. We have also been accused of charging this contractor postal fees, when in fact Sphynx Marketing & Promotion has paid all postage in regards to this situation.
We have advised this contractor to have her attorney contact us if she feels that any law(s) have been violated and we will be more than happy to discuss it with the attorney. To this date, we have not been contacted by and attorney or court of law. We will continue to follow the policy and procedures that are currently in place.
Thank you,
Sphynx Marketing & Promotion
Human Resources