- Report: #667604
Complaint Review: Festiva Resorts - Asheville North Carolina
Reported By:
RIPPED OFF and PRESSURED -
Charlotte, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Festiva Resorts
One Vance Gap Road Asheville, 28805 North Carolina, United States of America
Phone:
8282543378
Web:
www.festivatravel.com
Categories:
Business Rating:
(0)
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Festiva Resorts Festiva Adventure Club, Festiva Management Group/Festiva Resorts/Festiva Adventure Club Festiva timeshare is fraudulent. They lied and misrepresented the timeshare. Asheville, North Carolina
November 2009, after the initial timeshare presentation that went way past the 90 min. promised, the hard sell began. The timeshare did sound fantastic. Wonderful properties all over the world we would have access to using timeshare points. Also, fantastic prices on cruises and airfare. It sounded too good to be true. The salesman said if we signed the contract, we would get a free 7 day cruise anywhere, anytime, any cruise ship. We have always wanted to cruise on Seabourn, but it's a luxury cruise line that costs over $12K. He told us, of course we could go on the Seabourn because they get wholesale prices. We felt better about signing when he told us we would have 10 days to cancel. We still found it too good to be true.
So, we signed the contract. We were told we had to sign that day or we would lose the great deal we were getting. We were purchasing another owners points because he was upgrading. We were also told us if down the road we decided we didn't want the timeshare, Festiva could easily sell our points as well as they keep escalating in value. Needless to say, we soon found out it was all fraud. We didn't get a free cruise and the global properties were only available for less than a year. The cancellation policy was 5 days, not 10. We were told we could use the timeshare immediately...also a lie. We cannot use it until Jan. 1,2011 after we pay the maintenance fee. We will never use this timeshare or give them another dime. Such a rip off based on lies and fraud!!!!!!!
So, we signed the contract. We were told we had to sign that day or we would lose the great deal we were getting. We were purchasing another owners points because he was upgrading. We were also told us if down the road we decided we didn't want the timeshare, Festiva could easily sell our points as well as they keep escalating in value. Needless to say, we soon found out it was all fraud. We didn't get a free cruise and the global properties were only available for less than a year. The cancellation policy was 5 days, not 10. We were told we could use the timeshare immediately...also a lie. We cannot use it until Jan. 1,2011 after we pay the maintenance fee. We will never use this timeshare or give them another dime. Such a rip off based on lies and fraud!!!!!!!
2 Updates & Rebuttals
charlesb12
Hayward,California,
How to terminate ownership of a time share
#2Consumer Comment
Tue, April 15, 2014
Without a doubt, timeshare cancellation is the best and easiest solution to get rid of an unwanted time share. Once the contract is properly cancelled, the strings attached to the resort will be gone forever. Nevertheless, it is important to do the cancellation through the right people. There are many timeshare cancel professionals that ask for an upfront fee, and then they disappear. This is a good article on how to terminate ownership of a time share
Festiva Rep
Asheville,North Carolina,
USA
Please Contact US
#3UPDATE Employee
Fri, December 03, 2010
We are sorry to see that you have had issues with what was communicated at the point of sale. We take customer service very seriously and would like the opportunity to speak with you directly to address your concerns. Please send your contact information along with the location you purchased at and the name of the sales representative to [email protected] and I will have a manager contact you. Thank you and we look forward to hearing from you.
