Complaint Review: first convience bank - lewisville Texas

As Robert stated, if the daughter was opted out of overdraft protection to begin with..she may have been protected against her own irresponsibility..but at least would have avoided the fees. However, issue number two is the account closing..

I guess the lesson is, if you close an account, make sure there are no commitments left on the account or the bank may cover it..and ream you..or, not cover it.. and ream you..either way, there is a reaming in the forecast if you do not take car of business before closing an account. A Netflix payment may be an ACH like most automated payments are..an opting out won't help. Either way in these cases..the bank is going to ream you.

Granted it would be "nice" if the bank contacted the "ex" customer to let them know they may have overlooked something and fees are accumulating..but let's be realistic...

If the banks ream and fleece and decieve their loyal current account holders if given the chance..then there is not much chance their behavior will differ with an "ex" account holder. If anything,it will be even more brutal.

This bank "stole" from you single struggling daughter? Please! Maybe your daughter needs to start taking responsibility for her actions and stop overdrafting the account.

Closing the account with do nothing - I guarantee donuts to dollars when she opens a new account she will do the same thing. The ONLY way to stop overdrafts is the keep a check register regardless if using a debit card and reconcile the monthly bank statement.

Stop laying blame on the Institution when your daughter is clearly at fault.

My daughter inadvertently over drafted.

First of all the only way she would "inadvertently overdraft" is if she didn't manage her account. You can try and spin it what ever way you want but that is the reason. Now, new regulations did go into place last summer.Banks nowrequire the account holder to "opt-in" if they wanted automatic overdraft coverage. Hopefully she did not"opt-in", as that would then have declined any Point of Sale transaction where you did not have enough money to cover it. However, it does not cover ACH or Check transactions. If she "opted-in" then they will cover these overdrafts, and in combination with someone who doesn't manage their account that is a disaster waiting to happen.

Now when you close the account the bank will pay any outstanding debits that come in for a period of time after it was closed. This is to keep people from trying to defraud a company in making a purchase and then closing the account out before the company can get the money. This is why it is always recomended that you keep enough money in the account to cover any outstanding amounts.

They kept doing this for 2 months, without any contact

- Really? So you are 100% positive that it was the bank who never sent anything and not your daughter who just ignored the letters.

She is a struggling single mother, trying to make ends meet.

- The honest truth is that she is struggling in part because of her actions. Just imagine how much better off she would be if she managed her account and not having to pay over $300 in overdraft fees. That is a Car Payment for a lot of people.

I could help out and pay these fees again, but whats to say that this wont happen again as the account was already closed.

- Okay are there any other outstanding transactions? If no then it won't happen again. If you don't know, thenWHY don't you know? Your daughter should know what debts are outstanding and what debts the bank has paid. If she doesn't know then you probably should keep several hundred dollars in that account for a few months. Then do what ever you need to do to guarantee that your daughter does not have access to it, so she doesn't just decide to put a debit through.

If you don't think your daughter is capable of managing her account, you need to immediatly look at ALL of her bills. Make sure that there are no bills that are on an auto-pay. Look at the bank previous statements and look at every single transaction. If there are any "automatic payments" make sure you contact the company and have it stopped.

You can find this rough or too "mean" if you want. But the fact is that you don't get overdraft fees if you don't overdraft. The best way to not overdraft is to maintain an ACCURATE written register. Until your daughter(and perhaps you) learn this the worst thing she can do right now is open up another account. But when she does make sure she does not "opt-in" to the Automatic Overdraft protection.

I just hate when people throw in the "single mother" thing if it is not in any way related to the issue at hand.

In this case, you put it in there for nothing more than sympathy. It has absolutely nothing at all to do with the situation at hand. Nothing at all.

The fact of the matter is that your daughter mismanaged her checking account and got charged the appropriate NSF fees that she agreed to when she opened the account.

End of story.

No rip off here.

Maybe you should teach your daughter how to balance a checkbook, keep a checkbook register, etc. Do something constructive instead of teaching her how to blame others for her mistakes.

I'm just tired of people screaming rip off when there is non and always wanting to blame someone else for their own mistakes.

For example, WHAT does Wal-Mart have to do with any of this?? What do the grocery stores have to do with any of this??

Grow up. Get a reality check. Get some education.

Thanks for your opinionSteve - Bradenton, and for attacking her personally. (i.e. "For example, single Mother? Where is the father? Does she even know who it is?" The father was killed in a accident, as if this has anything to do with this discussion. (or do you want to suggest some wrong doing here)

She did go down and take care of the OD charges, and closed the account because of the high rate in a quick time, that they levied these charges.

I'm glad you have a forum to spew your opinions.

Your post is absolutely ridiculous, and you are exactly what is wrong with our country right now.

Learn how to accept responsibility for your actions and stop blaming others for your mistakes.

Your daughter failed to properly manage her account, and was charged the fees that she agreed to when she signed that she understood the terms and conditions of the account.

If she is a "struggling single mother, trying to make ends meet", than she should have been more responsible with the management of her account, and also would not be spending the money on Netflix! Just common sense here.

Your lack of responsibility as a Mother has rubbed off on your daughter. Instead of addressing and correcting the problem[s], you thought you would take the easy way out and just close the account.

Newsflash..You are still obligated for activity on your account after it is closed, until it is balanced out. I'm absolutely sure the bank representative explained that to you, and it was on the account closure request that you signed.

No rip off here. Just another case of poor account management, and obviously poor upbringing.

For example, single Mother? Where is the father? Does she even know who it is?