- Report: #1261192
Complaint Review: Foot Action USA - Bronx New York
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Author Not Confirmed
Why?
Foot Action USA
2272 Bartow Ave Bronx, 10475 New York, USA
Phone:
7183208231
Web:
www.footaction.com
Categories:
Business Rating:
(0)
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Foot Action USA Footaction USAFoot Locker USA Unable to return item, scam, disrespectful, dishonest Bronx New York
I visited this store on 10/10/15 to purchase new shoes for a new job that I was working. This job was labor intensive and required me to be on my feet for an extended period of time. I went to this store and was helped by Jessica, she was a part time associate, I was very very clear about what my shoe needs were. I explained I needed non-slip for work due to the fact that we use liquids to clean with. She recommended Nike Air Max sneakers. They were on sale for $150 (marked down from $190). I explicitly asked her if the shoes were non-slip and she insisted they were and that they would be very comfortable. I explained to her that I would be working later this evening and if they did not meet my needs could they be returned, she said yes with no questions asked, as long as I had the receipt and the shoes were not damaged in any way. Later that night I worked my 4 hour shift at my job and subsquently fell (slipped) and hurt my back. I went to the store the very next day to return the shoes due to the fact that they did not meet my intended needs. I spoke with the store manager Vic (Victor) who was extremely disrespectful, demeaning, and overall just lacking of customer service skils. I informed him of the events that lead up to my ultimate return of the items and he said well sir Jessica is not the store manager I am and she should have not told you that information. I explained that as a representative of the store any promises she made should be upheld. He said he would not return or exchange the shoes and to basically have a nice day. Needless to say I will NOT be shopping at this store and I will discourage anyone from shopping there.
