Report: #669399

Complaint Review: Forever Young Laser Medical Spa and Surgical Center - Beaverton Oregon

2 Updates & Rebuttals

Reported By:

Hannah - Portland, Oregon, United States of America

Submitted:

Updated:

Author Not Confirmed

Why?

Forever Young Laser Medical Spa and Surgical Center

10041 SW Scholls Ferry Road Beaverton, 97214 Oregon, United States of America

Phone:

503-502-0943

Web:

http://www.foreveryoungoregon.com

Categories:

Health Spas

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Forever Young Laser Medical Spa and Surgical Center Club Tan - Forever Young BEWARE! DISHONEST, SHADY BUSINESS! If Forever Young performs treatments like they handle business matters you will end-up ruined. Beaverton, Oregon

*Author of original report: REFUND - FINALLY!!!

*Consumer Comment: Refunds

BEWARE! DISHONEST, SHADY BUSINESS! If Forever Young performs treatments like they handle business matters you will end-up ruined. I thank my lucky stars that I never had any treatments here, but they sure did ILLEGALLY keep the money I gave them.

I signed a contract for a deal of 8 microdermabrasions combined with the infrared light therapy treatments. A deposit of $101.00 was charged to my debit card and payment arrangements were made for monthly debits from my account to fulfill the total of $675.00. I was informed both verbally and with a written document that I could cancel the contract for a full refund within 3 days via letter sent certified mail. I got home and called my dermatologist and then decided to cancel the contract. I sent the letter via certified mail 5.5 hours after signing the contract at Forever Young....WELL within the three days stated on their paperwork. I called a few days later and they told me the letter was received on time and has gone into processing. Their paperwork states it could take up to 15 days to receive a refund, so I waited. I called 17 days later to ask about my status and was told it was still in processing but had not been sent to accounting.

I kept calling every week to find out information about my refund and each time was told it is in processing and will be sent to accounting soon. I finally got news that it was in accounting and I could expect to see the refund soon, as it had been approved. At one point I was told the accounting department was really backed-up with processing refunds and to be patient, as it should not take long. In the interim, I received calls from sales staff trying to talk me into using my deposit to credit towards another service at the spa and I kindly declined, telling them that I simply want a refund. Also, after being told that my refund should be credited back soon (a couple of weeks ago) another sales person called and asked if I wanted the refund in the form of a credit towards the spa or charged back to my bank account.

I have REPEATEDLY told them I want my money back and was assured it was "in processing." I have kept asking during each phone call "What is the delay?" And have kept getting the same response..."It's held-up in the accounting department." I was also told "we will be in contact with you to let you know what is going on." I have NOT received one letter, phone call, email or otherwise, the entire two months they have had my money. I was finally told that my refund has been denied; Incensed, I asked Why and on what basis?

The corporate office gave a simple blanket statement: We are no longer giving refunds on deposits. I find this despicable, dishonest and ILLEGAL, as I SIGNED A CONTRACT that states otherwise. After researching this company, I have found numerous, numerous, complaints of the same vein. I believe their BBB rating was once at F. I filed a complaint with the BBB of Oregon and a dispute with my bank. I was also told by a lawyer that they are definitely in breach of contract and that they cannot arbitrarily decide to keep my deposit two months after the fact. If my bank can't get my money back. I am getting the lawyer to do so. I WILL GET MY MONEY FROM THESE CROOKS!

Click Here to read other Ripoff Reports on Forever Young Laser Medical Spa and Surgical Center

2 Updates & Rebuttals

Ryan

United States of America

Refunds

#2Consumer Comment

Thu, June 02, 2011

This sounds to be an isolated case; my sister and myself have purchased tanning and spa packages that we later changed our minds about and had no problems getting our refund. It did take the couple weeks that was stated it would take, however, I was also given an in store credit and a free tan while I waited!

We have since purchased more and were allowed to use my in store credit towards this, for a very large savings. The 3 day cancellation policy is the same at other tanning salons, so I dont see this as an issue either....

Hannah

Portland,
Oregon,
United States of America

REFUND - FINALLY!!!

#3Author of original report

Wed, December 08, 2010

After filing a dispute with my bank and with the Better Business Bureau, I was refunded my deposit money....2 days shy of TWO MONTHS after I signed the contract.

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