- Report: #1396575
Complaint Review: Freedompop - Los Angeles California
Reported By:
J Cox -
Lakeland, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Freedompop
1100 Glendon Avenue Los Angeles, 90024 California, USA
Phone:
888-743-8107
Web:
Freedompop.com
Categories:
Business Rating:
(0)
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Freedompop Fraud, Swindelers, Dishonest Los Angeles California
I was looking for a way to save some money on internet service and came across Freedompop Free internet service up to 2 gigs after that you must pay for it. I found a Freedompop site where you can order online and save by purchasing used and/or refurbished equipment in top working order. I ordered a Netgear 6100D router/ modem for 69.99 and the service was free. I never received a confirmation of my order so I called Saturday and the Freedompop sales person said my order did not go through, I told him it must have since it showed pending on my credit card. He assured me that the order did not go through and that I definitely would not be charged for two units. I went ahead and ordered on the phone through Freedompop.
Sure enough, I received two of the same unit. I found out after I received the router/modem that my computer does not have wi-fi interface, therefore, the units will do me no good. Ever since then, and I did explain this to the Freedompop people, I have been trying to return the Netgear units under the Freedompop 30 day money back guarantee. I sent one back using the RMA number they sent me. The other one they "claim" they cannot fine even though I have given them the Order number, ID number of the Netgear unit even the warehouse delivery number. When I called back the third time and talked to another salesperson, he found the unit with no problem and even told me the reason I did not get a confirmation number was that I only used one"r" in my email address instead of two. Why can't the customer service people find this even though I have sent it 5 times? From looking on the site here I see why this is a habit with these people. I have reported this to the FCC and of course here. I hope this does some good.
All I want back is my $69.99 but a lot of other people are losing much more than this. I hope this may result in a class action law suit against these people. I have spent hours and hours on emails and phone calls...over 70 emails and when you call sales people are all you can talk to unless you want to pay $5.99 per month to be hung up on or placed on hold. These are the most non-caring impolite people you will ever talk to. They jerk you around, you return an email and get someone else rather than the person who is familiar with your case. My advice is NEVER to get involved with these people. I stopped payment on the unit I was not supposed to get and received an email saying I should try to work things out with their company so I will not get back any refund. I believe 70 emails would say I was trying to work things out. I really hope something can be done about this company before many more people get ripped off! They do everything they possibly can to not answer or sidestep the issue. Maybe, it is the way they are trained!!
