- Report: #1228636
Complaint Review: Furniture From Home - Internet
-
Author Not Confirmed
Why?
Furniture From Home
Internet, USA
Phone:
866 326-8471
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Furniture From Home I ordered a bedroom set in September, 2014. Furniture wasnt delivered until December, 2014. California Internet
I first contacted the company to get specific information concerning the furniture I was interested in. I spoke with one sales associate. When I was ready to order the furniture, I called the same number but the associate I dealt with was no longer with the company. I checked on the furniture to see if it was still available. I was told yes. All the pieces were available. A few weeks later, when my money was right I called to let them know I was sending the money in full. I was advised that if I put the money in their account it would start the process immediately. It was done, but it still took them about a week to start their process. The second sales associate advised me that it would take three weeks to start the trucking of the furniture. I allowed the time to get the futniture so I checked to see what date it would be delivered. I kept get excuse after excuse. I kept asking for my money to be returned to me. I was advised the certain pieces were there and if I wanted those pieces to be delivered I could arrange it. I told them, no I wanted my complete order delivered together. They give you an estimated date of arrival the furniture will be delivered to their warehouse, not when you, the customer, will be receiving it. Then they have everything, except for one piece. It is on a container waiting to go through customs. The associate did not know of the timetable in dealing with Customs, so she would tell me a timetable that did not materialize. In following up, I found out her timetable was not correct. I started dealing with another person who tried to help the associate. This was about two or three weeks. The furniture is now loaded on the truck to come east. I was thinking it was being sent directly. Think again. When the furniture reaches Atlanta, the trucking company called with a date and time it should reach my home. This date was about two days earlier than the date given by Furniture From Home. Now the date and time arrives. No truck, no furniture. Then 3 hours later, the driver calls updating the time as the delivery before mine caused the delay. The truck arrived. They unloaded the pieces and brought them in and set each piece. As I was told by Furniture From Home accounting, the furniture was well worth the wait. And it was. Two problem: one button to turn on the light at the dresser was missing. It was later mailed to me. Second, I told them that my drawers in the dresser were not put in were pulling them out or pushing them in. Nothing was done on this matter.
