- Report: #124223
Complaint Review: Gadget Universe - Sylmar California
-
Author Not Confirmed
Why?
Gadget Universe
12621 Encinitas Ave Sylmar, 95843 California, U.S.A.
Phone:
800-429-1139
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gadget Universe - Gadget Alert - Strong Idea Company Sent wrong or defective item 3 times and finally refused to fix the problem RIPOFF Don't do business with this company unless you like big hassles and poor service. Sylmar California
I ordered a watch 3 months ago and still have not received one that works or matches the item description.
The first watch sent was the wrong color. I called customer service and they had me send it back and a replacement was ordered. (In hindsight I should have kept it since at least is was working.)
The second watch did not work. I called customer service and they had me send is back and a replacement was ordered.
The third watch did not work. I called customer service and they asked me not to send it back, and a replacement was ordered.
A month later I called to find out when the 4th watch (3rd replacement) would be sent, and they refused to send a working replacement saying they already sent enough replacements. I explained that they needed to send a working item and they told me they've done enough. The customer service manager refused to let me talk to his boss and basically hung up on me.
Don't do business with this company unless you like big hassles and poor service.
Sarah
Sacramento, California
U.S.A.
The first watch sent was the wrong color. I called customer service and they had me send it back and a replacement was ordered. (In hindsight I should have kept it since at least is was working.)
The second watch did not work. I called customer service and they had me send is back and a replacement was ordered.
The third watch did not work. I called customer service and they asked me not to send it back, and a replacement was ordered.
A month later I called to find out when the 4th watch (3rd replacement) would be sent, and they refused to send a working replacement saying they already sent enough replacements. I explained that they needed to send a working item and they told me they've done enough. The customer service manager refused to let me talk to his boss and basically hung up on me.
Don't do business with this company unless you like big hassles and poor service.
Sarah
Sacramento, California
U.S.A.
2 Updates & Rebuttals
Vera
Sylmar,California,
U.S.A.
GADGET UNIVERSE/GADGET ALERT/STRONG IDEA
#2UPDATE Employee
Thu, January 27, 2005
Here at Gadget Universe, we pride ourselves for having the greatest and innovated, high quality products and the best customer service in the industry. We serve more than 100,000 satisfied customers each month and will be glad to help Sarah from Sacremento. Please forward her name and order number and we will make sure to resolve Sarah's Problem.
Vera
Sylmar,California,
U.S.A.
GADGET UNIVERSE/GADGET ALERT/STRONG IDEA
#3UPDATE Employee
Wed, January 26, 2005
I would like to thank ripoff report.com for bringing this to our attention and to let you know that we would very much like to investigate this claim and get to the bottom of it. Unfortunately, this unhappy customer has not given us enough information to research the complaint. If I had at least an order number I could look it up and resolve this issue immediately. If Gadget Universe/Strong Idea is indeed responsible for this problem, then we would like to have the opportunity to make it up to the customer. If we are not given more information in which to research this claim then we can only assume that it is not a valid complaint.
