David White
Orlando,#2UPDATE Employee
Mon, March 31, 2008
I just saw this report, and I must say I'm shocked. Our company only deals with newer businesses opened within the last year.. how could we possibly tell anyone that they are renewing when their company hasn't been opened for a full year? We obtain our lead information from the new business license databases provided publically by the local chamber of commerce. Your listing would have come to us since you registered a business in Orange County recently. All of our calls are recorded for in-house quality control purposes to ensure that all sales made are made by authorized purchasers of the company and to make sure that no misrepresentation has taken place. We are also more then willing to provide any recordings to the person in full if they doubt the legitamecy of the recording. Our recordings begin with the dialing of the companies number and ends with the hanging up of the phone. Our reps have no control over when the recording starts or finishes. What I think happened here is a company ordered our product because they wanted to be listed on 60+ directories (including search engines such as Google, MSN, Yahoo and more), then saw an invoice of $349.95 for the entire year (pretty good deal i think??) which she was advised she would be receiving. Could it be she realized maybe her business wasn't doing so well this month and couldn't afford it? Regardless, our company does not encourage issues such as these, and usually if a customer feels this passionate about not paying an annual invoice for $299.95 (after our $50.00 instant savings promotion currently running) for a package worth well over $1500.00 a month, our company will usually swallow up the costs and cancel the invoice. In the future, please make sure that when you are on the phone with someone you are 100% sure about what you are ordering.. in this case it seems the owner was very distracted and just likes to order products and/or services without paying attention. Putting the blame on our company just to make yourself look better will not get you anywhere. We are the BellYellowPageListings, with over 17,000,000 listings on our database, if you cant find the business, it probably doesn't exist... and now with our new *On-Sepp (Business Optimization Department) , people can search on over 65 different directories to find you. We encourage anyone who has a similar issue like this to please contact Customer Support to deal with any issues you may have. David White