- Report: #209549
Complaint Review: Global Fine Arts - Dania Beach Florida
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Global Fine Arts
24 SW 12th Avenue Dania Beach, 33004 Florida, U.S.A.
Phone:
954-241-7100
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Global Fine Arts changing glass to plexi-glass Dania Beach Florida
I bought a painting on a Princess Cruise. The contract states "Frame as shown during Auction." The frame at auction was shown with real glass. Upon receipt of the item from Global Fine Arts Inc., the artwork was sent with plexi-glass.
I contacted the company and they refused to admit the item was shown with real glass although it most certainly was. I offered to return the item and have the plexi-glass replaced with glass and they refused.
I then got an estimate to replace the plexi-glass with real glass and they refused to discount the charge for the cost of doing so.
They have refused to work with me to rectify the situation.
Marissa
westbury, New York
U.S.A.
I contacted the company and they refused to admit the item was shown with real glass although it most certainly was. I offered to return the item and have the plexi-glass replaced with glass and they refused.
I then got an estimate to replace the plexi-glass with real glass and they refused to discount the charge for the cost of doing so.
They have refused to work with me to rectify the situation.
Marissa
westbury, New York
U.S.A.
3 Updates & Rebuttals
Picasso
Barcelona,Spain
Correct information - from the horses mouth.
#2UPDATE EX-employee responds
Wed, November 10, 2010
I'll back the previous two comments - as a former auctioneer within the Princess system, you would NEVER have seen glass in any frame on board, or on pieces received. Further, any pieces you have framed at home that DO have glass in them should be immediately replaced with plexi, for two reasons:
1) Damage to the artwork will increase exponentially with glass, as plexi cracks, but glass shatters.
2) Glass acts as a magnifier for UV rays, which increases fading of the piece.
This was an obvious case of the guest seeing what they wanted to see, remembering it incorrectly, and spewing off against the company that provided the piece as promised.
Hopefully you will pay more attention next time, or be held accountable for your error.
Picasso.
Wayne Jordan
Meadows of Dan,Virginia,
United States of America
Plexiglass not used
#3General Comment
Fri, January 15, 2010
I am a former art auctioneer, and have worked for three cruise lines. None of the cruise lines frame their art with glass; glass is fragile, and when it breaks can do irreparable harm to an artwork. Artwork on board a ship is also framed in plexiglass, as ships tend to rock and artwork may fall off the wall. Artwork framed with glass is hazardous.
Party Planning Guy
Miami Beach,Florida,
United States of America
Princess Plexi Glass
#4Consumer Comment
Tue, December 15, 2009
I have purchased 4 pieces of art on a Princess cruise over the last 5 years(6 cruises) and have NEVER seen real glass on any of the artwork.My wife and I also took a Royal Caribbean cruise 6 months ago and went to the art auction. Again, no real glass on the artwork. I asked at the auction and was told by the auctioneer that real glass would not last 1 cruise as the art gets knocked around quite a bit.
I think you must have been confused or not paid enough attention.
