Complaint Review: goodmortgage.com - Charlotte North Carolina

goodmortgage.com's business model is designed for success but only for the man sitting behind the big desk in the fourth office down the hall: Keith Leudeman. His plan is to become likened to the "big boys" IE: BofA, Wells, etc and he really doesn't care who is stepped on, belittled or drained along the way! From beginning to end, the program is NOT designed to make successful Loan Originators rather the design is to make a very successful CEO. The initial training is at best haphazard in design, poorly organized and even more poorly executed. The training manager has one sales style and would prefer to hear himself talk rather than really teach the new guy or gal somethingof any substance. He has very little product knowledge and rather than learn it in an effort to teach it: Call the lender!Ifyouneed helpwith software:It's in myelementary written manual (and usually, itisn't...so be prepared towing it!) He will tell you that most clients are idiots and could care less to be educated on the mortgage product you are selling them.

The LO's purpose here is plain and simple: Dial for Dollars. You will be hawked and shadowed on your computer. You will be micro managed. and your opinion won't matter.

Be prepared to be treated as a mushroom for the first 90 days: kept in the dark on your files and fed a line of crap about why it is taking them soooo long to get them through their processing dept. Which leads me to another disaster: Processing. The first area this dept would benefit from is the firing of the current incompetent manager. Secondly, uniform training and processes to be applied by each processor. There shouldn't be "one processor does things one way and another one does it this way"

You will be met with an attitude of "who the he** do you think you are" if you question a processor. You will learn that if you want to get something even halfwaydone right or on time, you'll have to suck up to your processor. You will be lied to with regard to what is considered an incomplete file from the lending standpoint, your file will be in the hands of the processor for no less than 7-14 business days. Your conditions will sit in the lender pipeline for several days before the processor pulls them and begins working on them. The delays will cost the LO agreat deal of moneyin rate lock extensions.Ahhh, rate lock extensions: You will then be expected to contact your client and ask them to pay for the incompetency of the overall goodmortgage.com process or you will pay for it. There are three buckets at goodmortgage.com out of which money couldcome from to cover any losses in fees: The Owners, The Clients and The LO's. It will be made very clear to you that it will NEVER come out of The Owner's bucket.

Should you grow a brain and attempt to buck his highness, Keith Leudeman, you will most certainly be sent to the principal's office for a good old fashioned paddling! There you will be met with disdain and an overall indignant attitude that you should question not only his authority but his 11 years of experience. He will also make every attempt to find something wrong with the file caused by the LO and use that as the excuse for the slow down in processing. If you are green, you'll sit there wide eyed in awe applauding his coaching. If you are seasoned, you'll sit there wide eyed in awe wondering how he could possibly think you are that stupid.

Why, my goodness, according to Mr. Leudeman, all of the articles and awards that "I" have obtained along with our near perfect rating in Customer Surveys should speak for themselves.Well Mr. Leudeman, let me explain a little something to you:First, any self serving ambitious salesperson knows that in order to gain recognition and branding in their industry, they set themselves apart as an expert: google "how to get your name in the media and win industry awards" What an imbecile you truly areifyoudon't realize that we aren't all a bunch of idiotic robots who know nothing about howyour previous recruiting manager "did the driving" when the "Best Place To Work In Charlotte" surveys were being completed by the LO's in the company, that we don't realize that knowing the right person to call at the Charlotte Observer will get you white space and the mortgage industry magazines are always begging for article and editorial contribution.

Then there are the upper management and operations "yes" employees: you know who you are and enough said.

The several "happy" employees that have been with the company for the past 2-3 years? Yeah, Hitler had his loyal followers too. There also quite a few of the same employees that know every word in this complaint is true, they have quite a bit of resentment for their boss and at some point will get over the "comfortableness" of their current job, start looking and realize that while the "salary" they are getting is pretty good...their splits and bonuses are way below average...and no, I am NOT talking about Wyndam or Roundpoint! Oh, and the salary isn't, that is false advertisement and goodmortgage.com will get busted on that one very soon. It is a Draw, plain and simple. Don't care how many crafty attorneys tell you otherwise.

Am I disgruntled, you betcha! Am I down for the count, not by a long shot. I was looking for a job when I found this one and have another one waiting. Never in all of the years that I have been someone's employee have I been treated as rudely as I was at goodmortgage.com. While Mr. Leudeman is reviewing his awards and surveys, perhaps he should look at the number of LO's NOT renewing or coming in the industry. We are the commodity, NOT goodmortgage.com! When he is finished running up the middle of the few good ones left out there, where will he be? Selling the company or dialing for his own dollars...wonder who will send out his call report?