- Report: #1214765
Complaint Review: Google Wallet - Internet
-
Author Not Confirmed
Why?
Google Wallet
Internet, USA
Phone:
855-492-5538
Web:
www.google.com/wallet/
Categories:
Business Rating:
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Google Wallet is a scam/RIPOFF when it comes to support/unauthorized payments Internet
I have had enough with google wallet support! Back in august 2014 there was a transaction made for the amount of 2,000 USD! yes that's TWO THOUSAND, which is a huge amount for someone working hard to earn this money. I did not authorize this payment or 2 other transactions for 100$ and 1$ to a "Zane Reyna". I then contacted google wallet support in september when my bank told me they cannot file a dispute since google wallet is a payment provider I need to dispute the transactions with them. So I did just that I disputed all 3 transactions that took place on the same day/same timeframe. Within 2 months I recieved an answer saying the 100$ transaction and 1$ transaction were unathorized and have been refunded to my card. I was happy and awaited news about my 2 thousand dollar transaction.
When news about that did not come I tried reaching out to the support team and spoke with a supervisor she advised me to fill out a form to dispute the payment which I already filled out before I did just that. After a few weeks of no answers I contacted google wallet again this time speaking with another supervisor who assured me my 2 thousand is still being investigated. I was baffled how they can say 2 transactions are unathorized but the third that took place at the same time was not just because it was a bigger amount. Mark a supervisor at google wallet told me 24-48 hours while the claims department processes it, more weeks go by and I call in and I get the same treatement different supervisor, I am fed up with this unprofessional support team. For a billion dollar company running a shady payment system and unprofessional support team that gives people loop arounds. I have been waiting since August. This has all the makings of A SCAM! I didn't even recieve a refund on the 100$ and 1$ even because my card was cancelled and when I told the support team they just said oh yes we will process the refund to the new card but they never did that. So I have been waiting 7 MONTHS and nothing has been done about the unathorized transaction or my refunds that were promised. This is my last alternative I don't know what else to do.
These are all the support inquiry numbers I have had to deal with:
0-3835000005744
4-5569000005703
6-5587000005629
1-9417000006037
4-7507000006178
