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Grass4sale NO Delivery NO Communication Internet, Texas
This is my worst experience with a company ever!!! I am making it my business to end this business!!!
I ordered my sod on a Tuesday for a Thursday morning delivery between 7 am and 10 am I waited patiently on Thursday with my landscape crew and no sod I call this comapny and I speak with Valerie who informs me that Arizona never gets morning deliveries only over night!! I am told she has no access to the computer system but that she would let James know that we are waiting on the sod! I send home my crew to return on Friday morning because valerie assures me if I have an email stating delivery confirmation my sod is coming Thursday night, I let this go and wait for the sod delivery that night, well once again I have no sod on Friday and a crew ready to install it, I call again and I get Valerie again who all of a sudden has access to the computer and tells me my sod has been delivered, I tell her there is no sod in front of my house she tells me she will contact James and have him call me, I wait and wait and wait, no call from James I call back take another message this goes on for hours, finally I decide to place complaint with BBB not a half hour later Valerie calls me tells me my delivery never made it on truck that I could have a refund, and reorder for delivery in one to two weeks, I take refund go with another company!!
Finally TUESDAY James emails me and says my sod has been found at someone elses house and I could haver it moved from there to my house, I tell him no I want a refund and he tells me I am crazy, I fight with him a little threw the BBB and finally six days later get my refund!! Meanwhile I paid for 2 days with that landscape crew and had to cancel my memorial day party because my back yard was all mud!! Crazy company no communication and they just do not care!! I went with Greenvalley Sod and it was awesome delivered exactly on time driver made sure all was good and was polite would use them again and again!!