Complaint Review: GreenDot Visa Mastercard - Internet

I am extremely upset, that it has taken me five weeks now, and Greendot still hasn't returned the $164 that Hertz double billed my credit card in error.  The first charge was deducted, but for some reason, Hertz then charged the same amount the next day.  When I called Hertz, after a week or so, they could see it was an error on their part, and they faxed in the "release form" for Greendot to recredit my card - since this was my money.

Six weeks later, 8 calls later, several faxes, letters to Greendot, they continue to see the error, but give me the run around by "continuing to open ticket numbers," everytime I call.  I conferenced Hertz on one day - and even they told greendot to release the funds back - as it was an error.    This was the 8th call today, and after another hour - the rep on the phone for Greendot said the same thing...."I have to open a ticket." WTF???? She even told me that she got my fax explaining the error.  On top of it, the written letter I wrote, the rep said was denied?

How can my money mistakenly double billed by Hertz be denied for me to receive back???

This is the most stressful, unprofessional, inefficient customer service, and disgustingly immoral company I have ever experienced.  If it were a bank or another card..my money would have been credited in 3 days. This is 6 weeks later.  DO NOT PURCHASE, OR DO BUSINESS WITH GREENDOT.  All of their custormer service reps are in another country, reading from a script, and never there TO HELP YOU - THE customer!!!!

BBB wont help with GreenDot. The BBB is in the pocket of Green Dot. If you look at these sites, people often wonder just WHY Green DOT has an A+ rating. Including ME! http://www.trustlink.org/Ask-The-Com...-A-rating-4598

http://www.trustlink.org/Reviews/Gre...tion-205924704

I purchased a Green Dot card to have my direct deposit. At that time, I lived at the YMCA here in Phoenix, AZ. I had no problems but, as soon as I move to a real apartment complex, they cancel my card and say, "I'm sharing my personal information and that at least 10 other people have Green dot cards at my apartment complex." Greendot obviously don't recognize individual apartments as ONE household! I am only the second person to ever occupy my apartment as they are kind of new. Well, they sent back my direct deposit and it took over three weeks for me to be reissued my money. However, I incurred $75 in late fees and, an eviction notice that goes against my credit rating. MAJOR damages! No, the BBB does not help! Green dot did however offer me $25 for my troubles (Cara Almon) called me and she offered that. Humm, $75 out of pocket late fees and a damaged credit. Do they really think that $25 will ** me off? NO! Green dot are thieves, scammers and they discriminate!
If any one wants a good card, get Bank Freedom! bankfreedom.com I've used them since Green Dot and, I have had no problems with them at all!

I'll agree Green Dot is sorry a*s all hell. They never actually took my money. But they did imput my address wrong and sent my card somewhere else. then charging me with the monthly fee, for a card i didn't even get yet. I couldn't use the card online because the address was wrong. I gave Grenn Dot a chance 3 times and had similar problems everytime.

First, it's not just Greendot, this kind of thing happens all the time with debit *and* credit cards, especially when renting a car or being at a hotel. From the cardholder agreement (which is linked to on the site noted above; direct link is https://www.greendotonline.com/AcctMgmt/Controls/MyMCCARD/Support/CardholderAgreement.aspx?siteid=MyMCCARD#terms) : "Authorization Holds. When you use your Card to pay for goods or services, certain merchants may ask us to authorize the transaction in advance and may estimate its final value. When we authorize the transaction, we commit to make the requested funds available when the transaction finally settles and may place a temporary hold on your Card's funds for the amount indicated by the merchant. We also may add an amount for certain merchants to ensure that sufficient funds will be available to cover the final transaction. Transactions at certain merchants that authorize high dollar amounts, especially rental car companies and hotels, may cause an authorization or a hold on your available balance for up to 90 days. Until the transaction finally settles or we determine that it is unlikely to be processed, the funds subject to the hold will not be available to you for other purposes. We will only charge your Card for the correct amount of the final transaction, however, and we will release any excess amount when the transaction finally settles. Please note that we cannot manually release authorizations without a certified letter or fax from the merchant." So ALWAYS find out in advance what the merchant's policy is as it applies to "authorization holds," , whether you have a credit OR debit card. Second, relating to above ALWAYS read the cardholder agreement (which for Greendot is linked to on the site noted above; again the direct link is: https://www.greendotonline.com/AcctMgmt/Controls/MyMCCARD/Support/CardholderAgreement.aspx?siteid=MyMCCARD#terms The monthly fee is also spelled out explicitly there. Third, note the last sentence from the excerpt : "Please note that we cannot manually release authorizations without a certified letter or fax from the merchant." Even if it was not required, it is highly recommended by experts that you do this when resolving disputes, as it provides evidence of your actions should it be needed.

I read your complaint and I was in total shock. I have had a greendot visa since 2005 and have never ever had a problem. I don't understand how you got charged $20 for insufficient funds, this is a pre-pay card...they do not have a "non-sufficient fund" fee. Also as far as gas station holds, It is NOT greendot who places the funds on hold for more than the amount you are getting...this is documented at gas stations and on the home page of greendot itself. The gas station applies for more money on the card to make sure that you have money on your card that will cover your gas. The MOST that I ever had on hold was $25.00...NEVER $75.00 that is crazy!! I feel bad if this is what happened to you but honestly, it is hard to believe because most of the issues stated could not have happened with the card (ex. insifficient funds). So please whoever reads this, don't go by just one person's opinion. I love the card and will keep it indefinately!!

Yet another victim falls prey! WHEN WILL IT STOP! Three other employees and I received a Green Dot prepaid credit card for $25.00 each. We each activated this card approximately 2-3 weeks later online. I used my $25 about a week later. The other employees had not used their card. A month later, I found my Green Dot credit card in my purse and had forgotten if I had used it. I went online to check the balance and noticed a negative $4.95 balance. Ok, that was fine. I just called the number on the back of the card to close this account since I had other credit cards that had no fees to use them. The customer service representative tried to get me to keep the card but when I explained I had other cards that I did not have to pay to have, she closed my account. A week later, I informed my co-workers of the monthly maintenance fees so they would know since they hadn't used their cards yet. Of course, their cards all had at least 2 months worth of maintenance fees and they decided they would use their cards that day and then close their accounts as well. I then decided to call and make sure my account was in fact closed. Called the customer service number and ...... surprise!!! No way whatsoever of actually talking to a live person. No matter what button I pressed or wrong info I entered did it take me to a live person. It would just say to try your call again later. I did not have this problem a week earlier when I closed the account. I then went online and finally found where my account was closed but they decided to add a $.75 balance inquiry fee, which I did not inquire upon, plus another monthly maintenance fee of $4.95. They also listed my funding date of 4-10-06, which I know is totally wrong. I didn't activate my card at least until the first day of May. Tammy Denton, Texas U.S.A.

I would DEFINITELY file a report with the BBB. They are a paying member and seem to respond to their complaints. Per the BBB: DBA: Green Dot Corporation Address: 605 East Huntington Drive, Suite 205 Monrovia, CA 91016 Primary Phone: (626) 775-3806 Primary Fax: (626) 775-3704 Primary Contact: Mia Smith,Senior Research Specialist E-mail Address: [email protected] Website: greendotcorp.com Company ID: 13164092 Business Start Date: 10/1/1999 BBB Created Record on: 12/11/2001 Here is their info per the state of CA: Corporation GREEN DOT CORPORATION Number: C2326294 Date Filed: 1/9/2001 Status: active Jurisdiction: DELAWARE Address 605 EAST HUNTINGTON DRIVE SUITE 205 MONROVIA, CA 91016 Agent for Service of Process C T CORPORATION SYSTEM 818 W 7TH ST LOS ANGELES, CA 90017 Good luck!!!! I'd keep trying to get my money back if I were you!

I would DEFINITELY file a report with the BBB. They are a paying member and seem to respond to their complaints. Per the BBB: DBA: Green Dot Corporation Address: 605 East Huntington Drive, Suite 205 Monrovia, CA 91016 Primary Phone: (626) 775-3806 Primary Fax: (626) 775-3704 Primary Contact: Mia Smith,Senior Research Specialist E-mail Address: [email protected] Website: greendotcorp.com Company ID: 13164092 Business Start Date: 10/1/1999 BBB Created Record on: 12/11/2001 Here is their info per the state of CA: Corporation GREEN DOT CORPORATION Number: C2326294 Date Filed: 1/9/2001 Status: active Jurisdiction: DELAWARE Address 605 EAST HUNTINGTON DRIVE SUITE 205 MONROVIA, CA 91016 Agent for Service of Process C T CORPORATION SYSTEM 818 W 7TH ST LOS ANGELES, CA 90017 Good luck!!!! I'd keep trying to get my money back if I were you!

I would DEFINITELY file a report with the BBB. They are a paying member and seem to respond to their complaints. Per the BBB: DBA: Green Dot Corporation Address: 605 East Huntington Drive, Suite 205 Monrovia, CA 91016 Primary Phone: (626) 775-3806 Primary Fax: (626) 775-3704 Primary Contact: Mia Smith,Senior Research Specialist E-mail Address: [email protected] Website: greendotcorp.com Company ID: 13164092 Business Start Date: 10/1/1999 BBB Created Record on: 12/11/2001 Here is their info per the state of CA: Corporation GREEN DOT CORPORATION Number: C2326294 Date Filed: 1/9/2001 Status: active Jurisdiction: DELAWARE Address 605 EAST HUNTINGTON DRIVE SUITE 205 MONROVIA, CA 91016 Agent for Service of Process C T CORPORATION SYSTEM 818 W 7TH ST LOS ANGELES, CA 90017 Good luck!!!! I'd keep trying to get my money back if I were you!

I would DEFINITELY file a report with the BBB. They are a paying member and seem to respond to their complaints. Per the BBB: DBA: Green Dot Corporation Address: 605 East Huntington Drive, Suite 205 Monrovia, CA 91016 Primary Phone: (626) 775-3806 Primary Fax: (626) 775-3704 Primary Contact: Mia Smith,Senior Research Specialist E-mail Address: [email protected] Website: greendotcorp.com Company ID: 13164092 Business Start Date: 10/1/1999 BBB Created Record on: 12/11/2001 Here is their info per the state of CA: Corporation GREEN DOT CORPORATION Number: C2326294 Date Filed: 1/9/2001 Status: active Jurisdiction: DELAWARE Address 605 EAST HUNTINGTON DRIVE SUITE 205 MONROVIA, CA 91016 Agent for Service of Process C T CORPORATION SYSTEM 818 W 7TH ST LOS ANGELES, CA 90017 Good luck!!!! I'd keep trying to get my money back if I were you!