Complaint Review: Greendot - Internet

Apparently you cant read. I was a VICTIM TOO...read on down the list of Greendot complaints. I am TGoines. 19 yr old THAT HAD MY TAX REFUND FROZEN ALSO! I sent letters to Better Business Burea and posted on here and I emailed Walmart corporate office.

 The # I posted is NOT the one on your card you dumba$$. aND IF YOU USED THE EMAIL ADDRESS i GAVE YOU PERHAPS YOU WOULD GET A RESPONSE. I wouldn't deal with you either.  You are right, none of this should have happened to you or me or anybody. But not using every outlet people offer is YOUR LOSS!

Start with the email address I gave you, allow them the 2 hrs to email you back and confirm your number to call you. Like you, I got the run around for a week. I had to post on here and everywhere else to get an employees attention that was nice enough to give me the email address and direct number to the RESOLUTION DEPT INSTEAD OF THE CALL CENTER THAT TAKES THE COMPLAINTS. 

  You only lost a few hundred dollars, I LOST THOUSANDS AND WENT INTO LABOR AND GAVE BIRTH THE SAME DAY! You get no more sympathy from me.

In case you weren't paying attention, I ALREADY HAD THE NUMBER AND THE EM.AIL!!  What should NOT have happened was that a return should lock up the card to begin with and a situation created that could NOT have been handled over the phone!  That would have been "customer advocacy" - you obviously work for them so your response does not help me a bit.  It only further shows that the only thing advocated is the company themselves.  As usual you blame the customer for YOUR actions and create an extremely difficult situation placing the onus on the customer.

I could call them all I wanted, talk to supervisors all I wanted, discuss charges, policies, and procedures all I wanted - what I couldn't have that I wanted was my MONEY!  Hiding behind policies and procedures does NOT make you an advocate even though your email says you are.  Being able to resolve my problem by NOT creating one to begin with would have been the right thing to do.  Releasing my money would have been the right thing to do and greendot did neither.

My warning still stands - do NOT use any VISA or MC that is filled by greendot because it is considered the CUSTOMERS' fault if a refund is given on that card - as though you generally have a choice with retailers.  ONLY use that card to make a purchase such as for food or other consumables that you will NEVER return and hope to goodness no fraud is ever committed on it or the policies and procedures greendot is so proud of will still apply because NOTHING CHANGED on their end!  They will tell you as they told me, this card is ONLY for pulling cash off of it and using it for that medium NOT as a Debit card.

  The problem still exists and greendot is still responsible for stealing Easter from my children.

This happened to me a few weeks ago, if you had read down further you would have seen I posted the emailand a DIRECT NUMBER TO THE RESOLUTION DEPT. i hope you will use it and that it helps you too.

866-652-4611

[email protected]

Please email them first and allow them to contact you. One of their employees saw my post and gave me this info. Once someone called me back which surprisingly was in less than 2hrs, I was even given permission to post this number for anyone else having similar problems. Good luck. I know it sucks, I went into pre-mature labor on account of the stress,only 3weeks luckily. Please post your update if this helps. I still wont use them ever again myself.