- Report: #247510
Complaint Review: Greentree - St. Paul Minnesota
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Author Confirmed
Why?
Greentree
345 St. Peter Street St. Paul, 55012 Minnesota, U.S.A.
Phone:
800-772-5361
Web:
N/A
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Greentree crooked, money hungry, company stepping on everybody who gets in their way; very unsympathetic; they must get these people from prison to make threatening calls to home owners St. Paul Minnesota
My daughter financed her db wide mobile home with Greentree. She can be one month behind and they start calling threatening to repossess her home.
Somehow or other they found out her sister's cell phone number and they even call her. They also have been calling me, her mom, from the very first.
She has been in this home for 6 years. She has 2 jobs, just to make ends meet. They get mad if they cannot reach her.
Why don't they send her a due notice in the mail instead of calling her and all her kin?
They must use prison inmates to do their collection calling. I have never talked to anyone so rude in all my life and I'm 65.
Someone please tell us what to do to get them to quit calling me and my other daughter on her cell phone.
Linda
Palestine, Texas
U.S.A.
Somehow or other they found out her sister's cell phone number and they even call her. They also have been calling me, her mom, from the very first.
She has been in this home for 6 years. She has 2 jobs, just to make ends meet. They get mad if they cannot reach her.
Why don't they send her a due notice in the mail instead of calling her and all her kin?
They must use prison inmates to do their collection calling. I have never talked to anyone so rude in all my life and I'm 65.
Someone please tell us what to do to get them to quit calling me and my other daughter on her cell phone.
Linda
Palestine, Texas
U.S.A.
1 Updates & Rebuttals
Sheldon
Houston,Texas,
U.S.A.
Collections Practices
#2UPDATE Employee
Wed, June 20, 2007
Hello Linda. i work for the Houston office that probably has called, and have been in GT management. We all are normal people just doing a job. We work in one of the highest stress jobs possible in an office enviroement. We are responsible for a group/collection of accounts and every month without fail we see the same people. If you daughter is having a hard time, tell her to call the REGIONAL office handling her file and talk to her account rep. Almost everyone there are really easy to work with if you just setup good arrangments. They are personally audited on the the loan having arrangments and the quality so if you daughter doesn't call or call first, and stay in constant communication, GT does what ALL collectors do, skip trace all available numbers to get a good message to her and verify people are in the home. Hope this helps. The REGIONAL office in houston is a lot better to deal with, and tell your daughter she needs to get arrangments on file, but if she calls first sets up checks postdated to show good faith, she won't get screwed around. Remember, the employees at the office are just doing their job, they let all of that go when they get home. They deal with SUBPRIME lending, which is the worst credit possible generally, so if you daughter takes the iniative to call and work everything out, her problem will be solved. If she won't then that's where the issue is in the first place, a late pmt and nothing on file isn't good for her. Remember mobile homes aren't normal mortgages, they can be defaulted after 30 days late at the whim of the collector/mgr, so tell her to just call and set it up. i wish more people would! But then again, we'd lose a lot of jobs!
