- Report: #192861
Complaint Review: GriffinRUN - Highland Park New Jersey
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GriffinRUN
324 Montgomery Street Highland Park, 08904 New Jersey, U.S.A.
Phone:
866-474-3346
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GriffinRUN, GryphonComputers.com, Substandard Service, Total Rip-Off Of Unsuspecting Consumers Substandard Service, Refusal of Customer Service, Failed to provide Adequate Service Highland Park New Jersey
1. GriffinRUN failed to provide adequate service when initially setting up the game server. They supplied a game server which the files were incomplete and when asked to respond and correct the problem, they refused and said it was our responsibility. This behavior went compared with other game server companies is substandard.
2. Within hours of paying for the server, when I realized the level of service was way below what I expected, I made a request to receive my money back and cancel the service and even mentioned they could even keep the $25.00 set up fee. I realized after 3 hours of dealing with these people, this was going to be an unhappy experience.
3. After repeated attempts through email to resolve the situation with them, they did not respond to my concerns at all. It was clear to me at this point who I was dealing with. This is a company that makes their money stealing from unsuspecting people. They have a no refund policy, I requested my money back after 3 hours of dealing with them. I did not use their service nor did I use their game server. I was unhappy from the start and as such, should have had my money refunded, less the set up fee which I have offered to give to them.
4. I have since contracted with another game server company. This game server company has responded to my needs, set up a server that is usable, and did a lot of work to get the server set up the way I wanted. They have responded quickly and very helpfully to my needs. I have had other experiences with game server companies. GriffinRUN service is substandard, that is why they offer a no refund policy, they expect people will ask for their money back.
5. GriffinRUN has a 500MB quota on their disc space, that is way too low. The standard UT server takes up 700MBs thats before adding custom files, maps, mutators etc. No other gaming server company has a quota or charges extra for space used.
Lisa
Glen Cove, New York
U.S.A.
2. Within hours of paying for the server, when I realized the level of service was way below what I expected, I made a request to receive my money back and cancel the service and even mentioned they could even keep the $25.00 set up fee. I realized after 3 hours of dealing with these people, this was going to be an unhappy experience.
3. After repeated attempts through email to resolve the situation with them, they did not respond to my concerns at all. It was clear to me at this point who I was dealing with. This is a company that makes their money stealing from unsuspecting people. They have a no refund policy, I requested my money back after 3 hours of dealing with them. I did not use their service nor did I use their game server. I was unhappy from the start and as such, should have had my money refunded, less the set up fee which I have offered to give to them.
4. I have since contracted with another game server company. This game server company has responded to my needs, set up a server that is usable, and did a lot of work to get the server set up the way I wanted. They have responded quickly and very helpfully to my needs. I have had other experiences with game server companies. GriffinRUN service is substandard, that is why they offer a no refund policy, they expect people will ask for their money back.
5. GriffinRUN has a 500MB quota on their disc space, that is way too low. The standard UT server takes up 700MBs thats before adding custom files, maps, mutators etc. No other gaming server company has a quota or charges extra for space used.
Lisa
Glen Cove, New York
U.S.A.
4 Updates & Rebuttals
Lisa
Glen Cove,New York,
U.S.A.
FAILURE TO PROVIDE AN OPERABLE/SERVICED CTF SERVER
#2Consumer Comment
Wed, May 24, 2006
Again, GriffinRUN has failed to provide all services. Inadequate files, inoperable redirect (regarding whether or not its free), inoperable stats (6 days later), server shut down for over a day with no action although acknowledged the server down in email. Within 3 hours of going through ONE BAD SITUATION after another or better yet, inoperable situation after another, I have demanded my money back, not using their service at that given time period. Also, GriffinRUN advertises on their website: Here's the bait and switch routine. This is a prime example of how they get their money from unsuspecting consumers like you and me: Consumer: Can I test a server before I make my purchase decision? GriffinRUN: Yes, we have test-drive servers available for all of our locations. You can test your ping immediately by signing up for a free & automated trial. The test drive is designed to demonstrate the server performance you and your clan can expect. We do not provide administrator access during the test drive. Then GriffinRUN's follow up letter: From: GriffinRUN website Date: May 24, 2006 4:36 PM Subject: Your GriffinRUN UT Test-Drive! To: XXXXX XXXXXXXX Test-Drive Information Contact Name: XXXXX XXXXXXXXX Game Admin Nickname: XXXXXXXXX Game Admin's E-mail: [email protected] You've selected a New York, NY Unreal Tournament 436 (Linux)server, but unfortunately we don't have a test-drive version running at this time. You can still order it and have your own within 48 hours. I was monetarily raped as a consumer. These people who run this company have no conscience. I was unhappy after 3 hours of nothing going right and wanted my money back. I've been an administrator of 2 other servers with two other reputable server companies and NEVER EVER have I EVER been treated this way. How silly of me to think when you PAY MORE, you get more. The opposite has happened to me. Please anyone who is into online gaming, it is my personal opinion that if you deal with GriffinRUN, you will be left dissatisfied, feeling monetarily raped along with poor customer service, unavailability, inability to resolve issues, inoperable product and finally, just plain screwed.
Lisa
Glen Cove,New York,
U.S.A.
FAILURE TO PROVIDE AN OPERABLE/SERVICED CTF SERVER
#3Consumer Comment
Wed, May 24, 2006
Again, GriffinRUN has failed to provide all services. Inadequate files, inoperable redirect (regarding whether or not its free), inoperable stats (6 days later), server shut down for over a day with no action although acknowledged the server down in email. Within 3 hours of going through ONE BAD SITUATION after another or better yet, inoperable situation after another, I have demanded my money back, not using their service at that given time period. Also, GriffinRUN advertises on their website: Here's the bait and switch routine. This is a prime example of how they get their money from unsuspecting consumers like you and me: Consumer: Can I test a server before I make my purchase decision? GriffinRUN: Yes, we have test-drive servers available for all of our locations. You can test your ping immediately by signing up for a free & automated trial. The test drive is designed to demonstrate the server performance you and your clan can expect. We do not provide administrator access during the test drive. Then GriffinRUN's follow up letter: From: GriffinRUN website Date: May 24, 2006 4:36 PM Subject: Your GriffinRUN UT Test-Drive! To: XXXXX XXXXXXXX Test-Drive Information Contact Name: XXXXX XXXXXXXXX Game Admin Nickname: XXXXXXXXX Game Admin's E-mail: [email protected] You've selected a New York, NY Unreal Tournament 436 (Linux)server, but unfortunately we don't have a test-drive version running at this time. You can still order it and have your own within 48 hours. I was monetarily raped as a consumer. These people who run this company have no conscience. I was unhappy after 3 hours of nothing going right and wanted my money back. I've been an administrator of 2 other servers with two other reputable server companies and NEVER EVER have I EVER been treated this way. How silly of me to think when you PAY MORE, you get more. The opposite has happened to me. Please anyone who is into online gaming, it is my personal opinion that if you deal with GriffinRUN, you will be left dissatisfied, feeling monetarily raped along with poor customer service, unavailability, inability to resolve issues, inoperable product and finally, just plain screwed.
Lisa
Glen Cove,New York,
U.S.A.
FAILURE TO PROVIDE AN OPERABLE/SERVICED CTF SERVER
#4Consumer Comment
Wed, May 24, 2006
Again, GriffinRUN has failed to provide all services. Inadequate files, inoperable redirect (regarding whether or not its free), inoperable stats (6 days later), server shut down for over a day with no action although acknowledged the server down in email. Within 3 hours of going through ONE BAD SITUATION after another or better yet, inoperable situation after another, I have demanded my money back, not using their service at that given time period. Also, GriffinRUN advertises on their website: Here's the bait and switch routine. This is a prime example of how they get their money from unsuspecting consumers like you and me: Consumer: Can I test a server before I make my purchase decision? GriffinRUN: Yes, we have test-drive servers available for all of our locations. You can test your ping immediately by signing up for a free & automated trial. The test drive is designed to demonstrate the server performance you and your clan can expect. We do not provide administrator access during the test drive. Then GriffinRUN's follow up letter: From: GriffinRUN website Date: May 24, 2006 4:36 PM Subject: Your GriffinRUN UT Test-Drive! To: XXXXX XXXXXXXX Test-Drive Information Contact Name: XXXXX XXXXXXXXX Game Admin Nickname: XXXXXXXXX Game Admin's E-mail: [email protected] You've selected a New York, NY Unreal Tournament 436 (Linux)server, but unfortunately we don't have a test-drive version running at this time. You can still order it and have your own within 48 hours. I was monetarily raped as a consumer. These people who run this company have no conscience. I was unhappy after 3 hours of nothing going right and wanted my money back. I've been an administrator of 2 other servers with two other reputable server companies and NEVER EVER have I EVER been treated this way. How silly of me to think when you PAY MORE, you get more. The opposite has happened to me. Please anyone who is into online gaming, it is my personal opinion that if you deal with GriffinRUN, you will be left dissatisfied, feeling monetarily raped along with poor customer service, unavailability, inability to resolve issues, inoperable product and finally, just plain screwed.
Griffin
Phillipsburg,New Jersey,
U.S.A.
Company Response
#5UPDATE Employee
Tue, May 23, 2006
In response to each line item mentioned below. 1. Our public policy is that new game servers take up to 48 hours to install. Customer received her service in less than 4 hours. Contrary to statements below, no files were missing from the game server itself. Customer is referring to the free redirect service, which is a repository of files that all Customers are allowed to add to as needed. It had 0 CTF maps at the time the customer ordered. GriffinRUN realized Customer was unhappy and added 210 maps to the redirect server within 24 hours. There are now 500 maps on the redirect server. The missing files issue has been resolved. 2. GriffinRUN's official policy is that support requests take up to 48 hours for a response, however, in this case GriffinRUN's average response time was only 18 minutes over the first 3 hours of service that the customer alluded to. 3. GriffinRUN has recorded that we handled 31 support responses to Customer. 14 of them in the first day of service. This Customer's support emails were professionally handled. Our refund policy is publically viewable, clearly written and is even a mandatory click-agreement on the first page of our 6-step order process. 4. No comment 5. GriffinRUN uses shortcuts to save on Customer disk quota usage, so a standard UT game server install at GriffinRUN uses only 14 MB of Customer's 500 MB quota and includes 80 preinstalled game server maps. Customer decided to delete all 80 pre-installed "shortcut" maps and uploaded 283 maps, which take up nearly 700 MB. GriffinRUN allows upgrades for disk quota at $3 per 100 MB per month. Disks are Ultra 320 15,000 RPM SCSI hard drives which are expensive.
