- Report: #1115764
Complaint Review: Guitar Control.com - Traverse City, Michigan
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Author Not Confirmed
Why?
Guitar Control.com
807 Airport Access Rd.,Unit D Traverse City,, 49686 Michigan, USA
Phone:
1-888-687-4216
Web:
guitarcontrol.com
Categories:
Business Rating:
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Guitar Control.com Claude Johnson DDosn't live upto personal guarantee, won't return phone calls, or E-mails. Infact the only person I have ever talked to is Monica Cura. Traverse City, Michigan
This all started in December of 2012. I received an E-mail from guitarcontrol.com about there latest big deal.
Guitar control big package 14 dvd's in 2 disc set's, all with a 100 % money back guarantee, for $149.00.
On december 6, 2012 I ordered guitar control big package, the first set arrived damaged beond use. I was told;
throw them away, a new set would be shipped . The second set of discs arrived damaged . Again I was told;
throw them away, a new set would be shipped. On the third try, they arrived in usable state, on 12-26-2012.
After examining the dvds and watching them, over and over I just could not get exited about this product anymore.
I tried to contact guitar control help.com, 3 e-mails and 3 phone calls later, no one had bothered to contact me.
So I returned the dvd's according to the instructions on the shipping invoice. I allso sent my request snail mail.
All I received back was a F*** You letter. I can not quote the guitar control guarantee here, copy rites.
but i can say this there is no time limit on the guitar control guarantee.
1 Updates & Rebuttals
Guitar Control
Providence,Rhode Island,
USA
Refunds after 365 days
#2UPDATE Employee
Mon, September 21, 2015
This is our money back rule posted on the orderpage where the customer placed the order:
"Yes, I further understand that your "Killer Guitar Control Secrets" Packages are fully covered by your personal, no questions asked, 100% RISK FREE, 365-day money-back guarantee. If for any reason I don't think this is the most useful guitar secrets ever, I only have to return the DVDs back. I've got nothing to lose and lots of skills to gain."
We received his order past the 365 days. If customer was really not satisfied he should have returned it earlier.
