- Report: #666706
Complaint Review: Harbor Place Port St Lucie Florida - Port St Lucie Florida
Reported By:
anonymous -
West Palm Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Harbor Place Port St Lucie Florida
3700 SE Jennings Rd Port St Lucie Fl. Port St Lucie, 34952 Florida, United States of America
Phone:
772-337-4330
Web:
ptstlucieharborplace.com
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Harbor Place Port St Lucie Florida Century Park Associates My Nighmare Experience with Harbor Place Assisted Living Port St Lucie, Florida
I needed to find an assisted living facility for my 84 yr old mother. I went to Harbor Place in Port St. Lucie which is owned by Century Park Assoc. of Chatanooga, Tn.
I told the admissions person "Beth" that I had to get my mother in within 2 wks as her caregivers were leaving her and she is immobile. She assusred me she could have a room by the date needed. She asked me to have her doctor fax some forms and asked for a $1000 non-refundable deposit. I did so and then I was called and told that there was some erroneous information on the forms. They told me that the nurse "Jamie" would see her and do an evaluation. I then made the 150 mile round trip with my mother to the facility, Jamie showed her around and then told me that she could see nothing wrong with my mother that would deter her entering the facility, but she would have to get an ok from her superiors.
That was the Wednesday before Thanksgiving. Of course I heard nothing Thanksgiving day, or the Friday after, or Saturday or Sunday. I then took my mother to another doctor for an evaluation and the doctor filled out the papers. The evaluation said that in the doctors opinion my mother was a perfect canidate for an assisted living facility and she saw no reason why she shouldn't be in one. Monday morning at 9:00 I was at the facility with the papers. I saw "Jamie" and gave her the papers. I reiterated to her that time was of the essence as I had to get my mother in by that thursday, and if her answer was negative then I would have to move foward on other options. Jamie told me she would have an answer by 12:00 and would call me. I verified that she had my phone number. 12:00 came and went, no call. Finally I called at 12:00 and got the receptionist, was transfewrred to Jamies' extension but she did not answer. I then called "Beth" on her cell who told me she would call me right back. She didn't. I then called Beth again at 1:00 who told me she was working on it and would call me back. No call. I then called for Jamiie and got her at 1:30. I said "well, what is the verdict?" She said "I'm in a meeting and will call you back" and hung up on me. I never received a call from anyone since. I don't understand why they would make someone transport an 84 year old frail lady that distance knowing that they were not going to accept her. Is this a professional way for an Assisted Living facility to conduct themselves? What if my mother was in there and there was an emergency? I still have not received my $1000 refund of deposit. In the interrim
I found another facility just as nice and the cost is appx 35% less. I would advised anyone looking for a facility for their parents to stay far awya from Harbor Place in
Port St. Lucie
2 Updates & Rebuttals
anonymous
West Palm Beach,Florida,
United States of America
Rebuttal to rebuttal
#2Author of original report
Sat, December 04, 2010
In response to the rebuttal from Irvine, Ca. You say "They obviously saw in the paperwork something that caused them to take a further look before accepting my mom." This is true that there was negative info from a doctor in the paperwork; but having her transported 150 miles to be evaluated when the nurse already had her decision made that she wouldn't be accepted is deplorable. Also you say "100 doctors saying she is a good "fit". It is not about being a "fit" It is about whether the proposed resident should be in assisted living or a skilled nursing facility.Do you even know the difference? You also mention admissions is not patient care.Maybe you didn't read the my complaint thoroughly; it was the NURSE that we were waiting for a call from. I would think that falls under "patient care" NOT admissions.
You end your rebuttal by saying"Unfortunetly you are not the only person they have to work with". As I said in the beginning of my complaint, I had 2 wks to find a facility. This was reiterated to these people many times, They assured me I would have a room by that time. To not even return phone calls after promising to call by a certain time & then my having to call 3 & 4 times & still no answer is inexcuasble. To be HUNG UP on by the nurse when I finally got her is not "everyone should drop everything to help me" as you say. It is downright rude & callous and not the type of facility that most people would want to put their elderly parents in. Maybe it's ok for you but I would prefer a place that's a bit more sympathtic. Furthemore, if this is how one is treated in the admissions process how's it going to be if there's an emergency?
Maybe this wasn't a "ripoff" as you say but I feel putting a loved one in a facility is a very delicate and touchy decision and I do not want anyone ot their parents going through an experience like I did.
Robert
Irvine,California,
U.S.A.
Ripoff?
#3Consumer Comment
Tue, November 30, 2010
Bad service perhaps. But calling it a "RipOff" is probably a bit strong, and at the very least a bit premature.
They obviously saw something in the paperwork that caused them to take a further look at your mom before they accept her. You should be thankful that they are taking the time to make sure that she would be a good fit. You could have 100 doctors saying that she is a good "fit", but if the facility is not comfortable then there is nothing wrong with that. But based on what you wrote you don't even know if they were or were not going to accept her.
Now, you took her in on the Wed before Thanksgiving and seem surprised that you didn't hear from anyone for the next 4 days. Well those people are admissions, they are not "patient care". Most "administrative" departments take off Thanksgiving and the day after, as well as most weekends. So in reality it couldn't have been much more than a full business day.
Then you are complaining about not getting your deposit back. Well as you wrote here you talked to them 4 times on Monday, the latest at 1:30pm and haven't heard from them since. Do they even know you went somewhere else and want your deposit back?
Yes you were stressed and think that everyone should drop everything to help you. Unfortunatly you are probably not the only person they have to work with. Hopefully the place you are going with works out for you and your mom.
