- Report: #532142
Complaint Review: HEATMOR - WARROAD Minnesota
Reported By:
Melissia -
LIVINGSTON, Tennessee, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
HEATMOR
105 INDUSTRIAL PARK Ct. NE. BOX 787 WARROAD, 56763 Minnesota, United States of America
Phone:
2183862769
Web:
WWW.HEATMOR.COM
Categories:
Business Rating:
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HEATMOR MY OUTDOOR STAINLESS STEEL STOVE HAS A 10 YR.WARRANTY AND I HAVE BEEN TRYING FOR 2 YRS. TO GET THEM TO FIX OR REPLACE IT. THEY WON'T RESPOND WARROAD, Minnesota
I CALLED HEATMOR TO ORDER OUTDOOR STAINLESS STEEL WOODSTOVE.THEY GIVE ME A DISTRIBUTOR TO CALL.I CALLED WABASH WOODSTOVES,INC AND TOLD HIM WHAT WE WANTED.HE SENT JEFF ESSIG OF CENTRAL KENTUCKY WOOD STOVES TO SET UP FULL INSTALLATION.MY STOVE GOT PUT IN HALFWAY AND ALMOST A YEAR LATER MR ESSIG COME BACK TO FINISH THE INSTALLATION.WHICH OVER 2 YEARS STILL ISN'T DONE AND STOVE AND ALL INSTALLATION DOES NOT WORK AFTER OVER $11,000.00 WAS SPENT.I CALL HEATMOR TO HANDLE THEIR SIDE OF IT THE STOVE.THEY JUST CONTACT WABASH AND JEFF.JEFF COME OUT SEVERAL TIMES AND NEVER COULD GET IT WORKING PROPERLY.HE WROTE ME A LETTER AND SAID HE DIDN'T KNOW WHAT WAS WRONG WITH IT FOR ME TO GET SOMEONE ELSE TO COME AND FIX IT AT MY EXPENSE.I HAVE CALLED HEATMOR FOR OVER 2 YEARS AND STILL NO ONE COMES TO LOOK AT IT OR FIX IT.EVEN THOUGH I HAVE A 10 YEAR WARRANTY AND IT WAS THEIR DISTRIBUTOR THAT THEY HAD TO COME AND INSTALL THE STOVE WRONG.WE HAVE TO ADD WATER DAILY OR SEVERAL TIMES WEEKLY.IT WAS ONLY SUPPOSE TO USE 6 RICK OF WOOD AND I HAVE BEEN USING 26 RICK OR MORE.THE LIGHT AND FAN HAS FALLEN TO PIECES.THE STOVE BURNS HOT CONSTANTLY EVEN WITH GREEN WOOD.IT DOESN'T SMOLDER.YOU HAVE TO THROW A FEW PIECES AT A TIME TO KEEP FROM GETTING BURNT.THE FLAMES SHOOT OUT OF DOOR AND PIPE.NONE OF THE INSTALLATION WORKS ON WATERHEATER,POOL AND 2 WALL HEATERS.
1 Updates & Rebuttals
Wabash Woodstoves
Waverly,Kentucky,
United States of America
The Rest of the Story
#2General Comment
Thu, April 29, 2010
I am the Distributor for Heatmor that sold Central KY woodstoves the furnace in question. The Smith's sued Central KY Woodstoves and had the case thrown out of court (public record). I also made a very fair offer to buy the furnace back. We have almost no unsatisfied customers, the Smith's chose to do quite a bit of the installation work themselves and did not pay the dealer quite a bit of money that they owed him prior to their complaint. I feel like this website has been used to unfairly harrass HEATMOR and Wabash Woodstoves, as well as Central KY Woodstoves.
