- Report: #1471986
Complaint Review: Helgrey watches - Beaconsfield / Montreal Quebec
Reported By:
Sviat -
Den Haag, Zuid Holland, Netherlands
Submitted:
Updated:
-
Author Not Confirmed
Why?
Helgrey watches
50 St-Charles Blvd. CP 26741 Beaconsfield / Montreal, H9W 6G7 Quebec, Canada
Web:
https://www.helgray.com/
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Helgrey watches Helgrey sent defective watch. after my complain, they asked to ship it back for repair. when I sent it for repair, they did not return watch and did not refund money! Beaconsfield / Montreal Quebec
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Helgray Watches - Poor quality !!! customer service/KS support does not fulfill guarantee promises !!!
Be aware of the following:
I ordered watch, model - Automatic Bomber from Kickstarter campaign. After getting the watch, it stops in a few days. Inspection through the display back revealed loose bolt stuck in the balance wheel. After few messages with Nadim (brand owner), he asked to send it back for repair. Everything seemed okay, so I sent the watch for repair/replacement 5 Dec 2018. After that I've asked many times for update and got only one nonsense response from the customer support. In that response they suggested me to try to wind it because automatic watch can stop!
But it has already been agreed and sent for repair!
That was the last thing I've heard from them!!! I commented (politely) on their facebook page, asking when they going to fix my watch. They deleted my comments and gave NO RESPONSE neither in public nor in pm or email.
Customer support is complete disappointment.
I ended up with NO WATCH and NO MONEY BACK!!!
After that I've got to know that there are more ppl had problems with them! A few links below:
https://forums.watchuseek.com/f2/nadim-helgray-customer-service-non-existent-3327274.html
https://forums.watchuseek.com/f71/whats-up-helgreys-customer-service-monday-morning-rant-4064690-4.html
https://www.reddit.com/r/Watches/comments/6r377m/helgray_word_of_warning_about_this_brand/
https://forums.watchuseek.com/f71/helgray-think-twice-4533583-5.html
https://forums.watchuseek.com/f2/terrible-experience-helgray-2380154-2.html
I will attach some photos of the watch and screenshot of the post track n trace, showing that the watch has been delievered to the company (for repairment)
Underbuilt !
Cheapest miyota movement.
Packed with ridiculous value - makes sence for ridiculous watch.
say no to b.s.
Save money for something decent!
Cheers
2 Updates & Rebuttals
Sviatoslav
Den Haag,Netherlands
Refund received
#2Author of original report
Sat, February 02, 2019
After lons discussion refund received
Sviatoslav
Den Haag,Netherlands
Finally received refund
#3Author of original report
Fri, February 01, 2019
after tough negotiations refund made.
