- Report: #174338
Complaint Review: Henri's Cloud Nine - Minerva Ohio
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Henri's Cloud Nine
110 N. Market St., Minerva, 44657 Ohio, U.S.A.
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Henri's Cloud Nine ripoff unfair business practices to raise the prices on products, unwilling to return calls and answer concerns Minerva Ohio
My daughter chose Henri's Cloud Nine to purchase the dresses for her wedding. There were 8 dresses purchased as well as her bridal gown. 7 out of 8 dresses were so poorly measured that all 7 of those gowns had to have such major alterations done to them that we ended up putting at least $100 each to pay a seamstress to fix the dresses. One was so severe that the entire thing had to be remade.
We immediately questioned the young woman that took our measurements. We knew that these measurements didn't seem correct. The store did not carry any sizes over a 12 for women to try on. We even asked her to remeasure a couple of us. We had no choice, if we wanted those particular dresses, the order had to be placed. They won't order them unless you sign for their measurements.
Our suspicions were correct. 7 of the 8 dresses were majorly mis-fit. Two different seamstresses, not associated with the company or each other commented on how badly we had been measured.
The second complaint is that one of the bridesmaids had to pay an extra sixty dollars to get her dress. She ordered it 2-3 weeks after the initial order was placed. No one ever told us as we ordered the first set that we should hurry and place all the orders or some would have to pay extra. The bad part is, that this last dress came in at the same time as the others and we had them months before the wedding. No need to rush order.
The third complaint is about the bridal gown itself. The veil was to be made into a cape and attached to the gown itself. They only put two tiny little clear snaps on the gown. When my daughter put it on and started to walk on the day of the wedding, there was no way the snaps would hold the weight of the veil. Again, we were charged for the work on the veil, and it didn't work at all. We had to really scramble and pin all of it together to get the look she wanted. Also the snaps on her bustle did not work either, we had 7 different people trying to get it to stay and work. It just wasn't put on properly, or securely.
I, on behalf of the group tried to call and complain about all of this mess. The manager Christine, did not want to hear about my complaints, she simply stated that we signed the contracts and that the company ordered the rush order and that was that. She hung on me.
I tried six different times to call the owner, Meg. She has never returned my phone calls. I have left actual messages with the receptionist and some on voice mail. Not one message has been returned. She has all of our money, she doesn't care about hearing about our complaints and teaching her young employees how to properly measure.
I complained to the BBB. Again, they simply stated the obvious, but this time accused ME of cursing at them and being vulgar. I will be accused of something I did not do without especially since their company has yet to hear our complaints through.
Every single member of the wedding party is willing to complain about what has happened. Their 170 dollar dresses ended up costing close to 300 dollars. Seems like a price fixing job to me.
We feel we should be reimbursed for some of our alterations. We feel Christine Pizzino should be reimbursed for her extra 60 dollar rush job. We feel that part of the brides alteration prices should be refunded since none of it worked. But most of all we want the owner to listen to our complaints, hear us out and recognize the fact that her employees did not do a good job for her customers.
Karla
Minerva, Ohio
U.S.A.
We immediately questioned the young woman that took our measurements. We knew that these measurements didn't seem correct. The store did not carry any sizes over a 12 for women to try on. We even asked her to remeasure a couple of us. We had no choice, if we wanted those particular dresses, the order had to be placed. They won't order them unless you sign for their measurements.
Our suspicions were correct. 7 of the 8 dresses were majorly mis-fit. Two different seamstresses, not associated with the company or each other commented on how badly we had been measured.
The second complaint is that one of the bridesmaids had to pay an extra sixty dollars to get her dress. She ordered it 2-3 weeks after the initial order was placed. No one ever told us as we ordered the first set that we should hurry and place all the orders or some would have to pay extra. The bad part is, that this last dress came in at the same time as the others and we had them months before the wedding. No need to rush order.
The third complaint is about the bridal gown itself. The veil was to be made into a cape and attached to the gown itself. They only put two tiny little clear snaps on the gown. When my daughter put it on and started to walk on the day of the wedding, there was no way the snaps would hold the weight of the veil. Again, we were charged for the work on the veil, and it didn't work at all. We had to really scramble and pin all of it together to get the look she wanted. Also the snaps on her bustle did not work either, we had 7 different people trying to get it to stay and work. It just wasn't put on properly, or securely.
I, on behalf of the group tried to call and complain about all of this mess. The manager Christine, did not want to hear about my complaints, she simply stated that we signed the contracts and that the company ordered the rush order and that was that. She hung on me.
I tried six different times to call the owner, Meg. She has never returned my phone calls. I have left actual messages with the receptionist and some on voice mail. Not one message has been returned. She has all of our money, she doesn't care about hearing about our complaints and teaching her young employees how to properly measure.
I complained to the BBB. Again, they simply stated the obvious, but this time accused ME of cursing at them and being vulgar. I will be accused of something I did not do without especially since their company has yet to hear our complaints through.
Every single member of the wedding party is willing to complain about what has happened. Their 170 dollar dresses ended up costing close to 300 dollars. Seems like a price fixing job to me.
We feel we should be reimbursed for some of our alterations. We feel Christine Pizzino should be reimbursed for her extra 60 dollar rush job. We feel that part of the brides alteration prices should be refunded since none of it worked. But most of all we want the owner to listen to our complaints, hear us out and recognize the fact that her employees did not do a good job for her customers.
Karla
Minerva, Ohio
U.S.A.
1 Updates & Rebuttals
Tclair0303
Magnolia,Ohio,
U.S.A.
Don't jump to conclusions...
#2UPDATE EX-employee responds
Tue, April 29, 2008
As an ex-employee at Henri's I must say that you need to take into consideration that when ordering dresses, we must go off of the largest measurement to ensure the dress will fit properly in all areas and then alterations are taken from that point on. As for our measuring skills, we are all taught within days of working there the proper places and ways to measure the body. Our job is to ensure that the dress will fit- we'd rather have to take in a dress than try to split seams to grab the last little inch of fabric to cover the girl. As for the rush order- that is the reason that dress got there when all the others did- is because that rush order was put on. A lot of times the warehouses dont have the exact color and size in the dress that you need ASAP- the rush puts you on their top priority. That is the only reason you got that dress on time. And Meg, she is a very busy woman. To be quite honest, I am very no suprised she hasn't called you back. That is the reason she hires a manager, because she already has enough to take care of on her own. Trust me- I have been to shows, markets and events with her in Atlanta Georgia- She is the Queen of Prom and Bridal fashion. She gave me the best working base and opprotunities I have ever recieved. You have no idea- people swoon over this woman and from working with her one on one- I have seen what a strong, driven and successful woman she is. So... do you really wonder why she hasn't called you back? Also- I was employed there in 2006... I don't remember having a manager named Christine...??? I believe just as any business Im sure that they have their faults and few unhappy customers. But.. look at the overall phenomenon: 4th in the Nation. Pretty Amazing. Must be doing somthing right....
