- Report: #1460196
Complaint Review: HerRoom - Internet
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HerRoom
Internet, United States
Web:
herroom.com
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HerRoom Scammed by their Fulfillment Partner in China
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I ordered 2 Maidenform sports bras from herroom.com and I received confirmation email from kydownsbingo.com with email [email protected]. I assumed that because my delivery address is in the Philippines, this is their fulfillment partner. After about 2 months I received a pair of tacky bras.
I sent an email about the wrong items, and asked for an address to return them to (the confirmation email specifically states that before returning a product, email them first to ask for a contact name and address to return to). I received an email reply from discontseason blaming their express company for the mistake. After a week of haggling they sent me an email asking me to keep the wrong products or to sell them instead, and asking me to re-order the items I want at a discounted price.
After a month of continuing to refuse this option, I have not received the return address. The last email I received said it was fault of express company and they want to solve this in friendly manner, but they still insist I keep the products, saying it would cost me too much to send them back the products.
I emailed Customer Service at HerRoom but they refuse to take responsibility, saying the email did not come from them. HerRoom and the Andra Group need to be made aware that they are dealing with a scamming partner in China. Also, they cannot shrug off responsibility because the order was still made on their website, even if it was fulfilled by a foreign partner.
1 Updates & Rebuttals
Ebg-philippines
Manila,National Capital Region,
Philippines
Correction on this report
#2Author of original report
Wed, September 12, 2018
I would like to correct this report. I received an email from herroom.com that this order was not made on their website. It is solely on the following website: kydownsbingo.com Home page title: Amoena Swimwear Sale & Buy Online At The Best Shops Home page description: Eileen West Outlet Are Elegant And Classy Looking. Are Cheap And Hot Sale At Our Outlet Store | Buy Them Freely: Eileen West Outlet - Don t Pass Up This Good Chance. Keywords: Amoena Swimwear Sale, Aria Pajamas & Lounge, Bali Clothes Shopping Online, Eileen West Outlet Please beware of this website.
