- Report: #470653
Complaint Review: Hewlett-Packard - Palo-Alto California
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Hewlett-Packard
3000 Hanover St Palo-Alto, 94304 California, U.S.A.
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1-800-474-6836
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Hewlett-Packard Cheap Laptop Palo-Alto California
Dear Sir or Madam:
As a loyal HP customer, I bought a HP lab-top [Dvd pavilion 6000] about two years ago thinking I was set for a good 3 or 4 years, and boy was I so wrong.
The nice looking HP worked great for two years until it suddenly died on 7/12/09, with no previous symptoms/indicators, it will no longer boot up, it powers up, lights turn on, but the screen stays black.
I became very agitated because the warranty expired so I started searching the internet for solutions. However, I found that thousands of HP lab-tops are having the exact same problem! This problem seems to affect the entire HP Pavillion dvd-6000 model, the TX 100 family, and other pavilion models.
Upon my search I found out that no matter what cooling pad you use it still gets really hot. Well, that's the problem, it seems that the defective Nvidia chipset is overheating and after some time (Ironically shortly after the warranty expire) it dies, rendering the lab-top unusable.
While having thoughts about taking legal action, I decided to contact a HP representative, their answer were surly what I was expecting, they indeed acknowledged the problem, and stated that it was a recall on the model, but once I made them aware that the warranty expired I was told that it would cost ($398.00) to have the problem resolved.
Can you please help investigate the matter to avoid being taken advantage of. This is clearly not an user cause issue!
Thank you in advance,
TL
Jackson Heights NY, New York
U.S.A.
As a loyal HP customer, I bought a HP lab-top [Dvd pavilion 6000] about two years ago thinking I was set for a good 3 or 4 years, and boy was I so wrong.
The nice looking HP worked great for two years until it suddenly died on 7/12/09, with no previous symptoms/indicators, it will no longer boot up, it powers up, lights turn on, but the screen stays black.
I became very agitated because the warranty expired so I started searching the internet for solutions. However, I found that thousands of HP lab-tops are having the exact same problem! This problem seems to affect the entire HP Pavillion dvd-6000 model, the TX 100 family, and other pavilion models.
Upon my search I found out that no matter what cooling pad you use it still gets really hot. Well, that's the problem, it seems that the defective Nvidia chipset is overheating and after some time (Ironically shortly after the warranty expire) it dies, rendering the lab-top unusable.
While having thoughts about taking legal action, I decided to contact a HP representative, their answer were surly what I was expecting, they indeed acknowledged the problem, and stated that it was a recall on the model, but once I made them aware that the warranty expired I was told that it would cost ($398.00) to have the problem resolved.
Can you please help investigate the matter to avoid being taken advantage of. This is clearly not an user cause issue!
Thank you in advance,
TL
Jackson Heights NY, New York
U.S.A.
1 Updates & Rebuttals
Hugh Jass
Franklin,New Hampshire,
U.S.A.
Pay attention and stop whining
#2Consumer Suggestion
Fri, July 17, 2009
1. No one from HP will read your letter. 2. It's LAPTOP. Not lab-top. The ignorance of your letter is astonishing because... 3. Warranty is expired. Yes, it sucks, but what do you expect? Man up, get it fixed or get a new one. Whining won't help. They have no obligation to help you. The world's an imperfect place.
