- Report: #357990
Complaint Review: Hilton Head Motor Sports - Bluffton South Carolina
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Hilton Head Motor Sports
1286 Hwy 278 Bluffton, 29910 South Carolina, U.S.A.
Phone:
843-837-3949
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Tell us has your experience with this business or person been good?
Hilton Head Motor Sports Tricks to sign a Maint Contract Bluffton South Carolina
All of the sales people were so nice and to prime me for a sale they all said that if I signed a maintenance contract it would be no problem to get released from the contract as it was no ' big deal ' at Hilton Head Motor Sports.
The turnover of salespeople and managers is unbelievable and as I write a new team is in place headed by General Manager, Chuck Boggs and Business Manager, Brian ( last name unknown ).
Several months ago, I phoned Mr Boggs and asked him to release me from Maintenance Contract as I was verbally promised when I purchased motorcycle. He rudely told me to read top line of my contract and abruptly ended phone conversation.
I list some of the things that have happened since I purchased motorcycle:
-Clutch not adjusted initially which almost caused an accident as motorcycle lurched, almost causing me to fall off motorcycle in traffic.
-500 mile maintenance resulted in mechanic overfilling oil crankcase.
-Oil change on Oct 22nd, 2006 and I caught service tech, Cale, who did not change oil filter as requested. The service counter rep was Jennifer.
-Another time, seat bolt missing and I had to order 10.00 worth of bolts. The bolts were on the motorcycle when I brought it there for service.
I ask one last time to be released from a faulty maint contract. Beware of MC!
Foolinga
Savannah, Georgia
U.S.A.
The turnover of salespeople and managers is unbelievable and as I write a new team is in place headed by General Manager, Chuck Boggs and Business Manager, Brian ( last name unknown ).
Several months ago, I phoned Mr Boggs and asked him to release me from Maintenance Contract as I was verbally promised when I purchased motorcycle. He rudely told me to read top line of my contract and abruptly ended phone conversation.
I list some of the things that have happened since I purchased motorcycle:
-Clutch not adjusted initially which almost caused an accident as motorcycle lurched, almost causing me to fall off motorcycle in traffic.
-500 mile maintenance resulted in mechanic overfilling oil crankcase.
-Oil change on Oct 22nd, 2006 and I caught service tech, Cale, who did not change oil filter as requested. The service counter rep was Jennifer.
-Another time, seat bolt missing and I had to order 10.00 worth of bolts. The bolts were on the motorcycle when I brought it there for service.
I ask one last time to be released from a faulty maint contract. Beware of MC!
Foolinga
Savannah, Georgia
U.S.A.
1 Updates & Rebuttals
Foolishinga
Savannah,Georgia,
U.S.A.
Revised Hilton Head Motor Sports, Bluffton, SC Report
#2Author of original report
Sat, August 02, 2008
The Service Department absolutely made good on all the miscues once the complaints were brought to their attention and I am appreciative of their work ethic. My disappointment is not with service department folks. This dealership sells outstanding motorcycles and I bought one of them. I am upset with salesmen who make verbal promises prior to sale and then hold you to a maintenance contract for 20,000 miles. Had I been told before sale that maint contract was binding, I would not have purchased the contract. As far as purchasing the motorcycle from them, no problem. I only consider the " pre sale promise " concerning opting out of maintenance contract as a consumer rip off. If you are looking for a nice motorcycle HHMS is a decent place to visit and buy. Simply be advised that if you sign a maintenance contract you apparently will be stuck with it.
