- Report: #142210
Complaint Review: HMS Home Warranty - Fort Lauderdale Florida
-
Author Confirmed
Why?
HMS Home Warranty
1625 NW 136 AVENUE, Suite 210 Fort Lauderdale, 33323 Florida, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HMS Home Warranty Ripoff Loopholes For Everything. Claims Denied. No-Pay! Fort Lauderdale Florida
I purchased a home in February 05, and was given the HMS Home Warranty. I have a $100 deductible. I made a claim in April on my dishwasher. A company from a town 30 miles away made the service call. They were great. HMS denied the claim for $7.64. The rollers on the basket were worn and broken. They denied, even thought the service company let them know, that w/o the rollers the basket would fall and the unit is useless and not safe to use. They refused the calim. I paid my $100 deductible. I made an additional claim in May for my plumbing. They had nobody in the area to call out. They never returned my call. I returned call to them, and they said they had nobody to service in my area for plumbing. They gave me an "Owners Code." This code lets me pick my own service company and use third party billing, or cover the entire cost myself and then possibly get my money back from HMS. I have called every plumber in my city, and none of them will take 3rd party billing for HMS. They are slow pay, and local plumbers will not deal with HMS. That leaves me with having to pay for the whole thing by myself. There is no way I will put myself in that positon. That is why I purchased the warranty. Now HMS says that they have done all they can do, they gave me the "owners code". I still have plumbing problems. They have nobody in my area to call for service, I paid for a warranty, and they cannot perform their end of the deal on getting someone to service my claim. I lose again. I was told from many of the plumbiers, that I probably go ahead and just get it done myself, that HMS will have a loophole to get out of paying. They dont cover stoppages, they dont cover any pipes under the slab, the dont cover mechicial parts, they dont cover anything outside the area of your slab. Hmmmm, what does that leave..I am not sure what else they dont cover, but there is not a whole bunch left to cover is there?
K
Camden, Arkansas
U.S.A.
K
Camden, Arkansas
U.S.A.
1 Updates & Rebuttals
K
Camden,Arkansas,
U.S.A.
Continued Lies
#2Author of original report
Thu, August 04, 2005
Called in once again and was told my furniture would be replaced. I then get a call from my furniture Tech saying he has been sent to inspect furniture. He was here today, and made the conclusion that the furniture was not worth repairing. called in in, and they said they would not replace it. Talked to Charles supposedly a supervisor in the consumer advocasy group. He told me it should take 30 days for me to get a letter. Then after pressuring, he changed his story to 7 business days. Then questioning if 30 or 7 days, he had to go and verify the right answer, he was then unsure how long it should take. I was put on hold, yet again, It seems there is a standard answer for everything, until they get pinned down, then they have to verify, cause they dont know. This claim has now been in some type of state of question for OVER 1 YEAR. The keep saying that I must get a call or letter from the company before anything will go on. I think the USPS and SBC could get a call through within a YEAR IF they (Stainsafe) had put forth the effort. I still have a frame broken on my couch and, I have paid for my couch through the salvage department over 6 months ago. They have my money for the couch when I originaly purchased it, they have my money again when I purchased it through salvage. Now there is still nothing being down.
