Complaint Review: hobbytron -

I wish I could rate this company with minus 10 stars! I have purchased a product from their website on August 7th, and paid with PayPal. The shipping address on both my PayPal activity log and their own Order Status page is correct (see attached screenshot of their order status page, taken today). However it's missing my billing information on Hobbytron's system.

I've tried contacting them twice via their online contact form, and they never replied to any of my messages.

Today I tried reaching out to them again, this time via their online chat. As stated in many of the comments placed before mine, they were extremely rude and insisted my shipping address was incomplete and that they would cancel my order and refund (despite my insisting I wanted the order shipped to the address that's REGISTERED IN THEIR SYSTEM).

Now I've opened a dispute on PayPal and am waiting for them to resolve this as I am now stuck with this problem where they don't update my order's status, I cannot even login and cancel my order (to get a proof of cancellation), since after today's "customer support experience" I am really pissed off with these "customer support" A*HOLES.

In case anyone is curious about how "nice" they are, I have made the transcript of my chat with A*HOLE Specialist "Kristina G." available publicly:

Chat InformationYou are now chatting with 'Kristina G.'

Kristina G.: Hello visitor, how may I assist you today?

you: I'm still waiting on my order to ship. XXXXXXX (MASKED FOR PRIVACY).

you: It has been placed on August 7th.

Kristina G.: One moment please...

Kristina G.: we have tried reaching out to you

Kristina G.: the order is incomplete

you: how so?

Kristina G.: it is missing the shipping address

you: it´s missing the billing not shipping address. I noticed that from your system

you: and how did you try contacting me?

Kristina G.: via email

you: I just searched through my spam and bin folders - no emails from hobbytron

you: which address is used to contact me?

Kristina G.: the order is missing billing and shipping information

you: in this case your system didn't register anything I entered and paypal also supplied on order completion

Kristina G.: the order is being cancelled and refunded

you: I can see my shipping address in your orders check page

you: How can I send you a screenshot?

Kristina G.: the order is being cancelled and refunded

Kristina G.: Is there anything else I can assist you with today?

you: I want my order shipped, not cancelled. You never contacted me

Kristina G.: I do apologize but the order is being cancelled

you: I did send two messages to you via your contact page, none has been replied

Kristina G.: we will not be shipping your order

you: Who determines that? you or me?

you: I'm right here saying I want my items shipped

Kristina G.: and I am letting you know that the order will not be shipped

you: I want to speak to a supervisor.

Kristina G.: Your order is being cancelled and refunded

Kristina G.: you can call 818-675-9000

you: No you can call +55(11)XXXXX-7389 (MASKED FOR PRIVACY)

you: I am saving this chat log.

I've tried also to reach out to them via their facebook page; after almost a full week, 'Ben, the supervisor' has replied to my messages just citing the same awful things 'Kristina, the customer satisfaction expert' has told me. I've since this moment had it with this company - these people shouldn't be employed at all, they ruin any business with their poor attitude and disregard to customer satisfaction.

I suggest people from now on don't buy anything from this "store". They are a bunch of wimps and scammers - STAY AWAY FROM HOBBYTRON AT ALL COST!