- Report: #700967
Complaint Review: Home Depot - Notrequired (see your own instructions!!) Internet
Reported By:
bob -
marlborough, Massachusetts, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Home Depot
Notrequired (see your own instructions!!), Internet, United States of America
Phone:
Web:
homedepot.com
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Home Depot Stanley Tools, Husky Tools Exactly WHO makes the plastic cases for Husky Tools?!?!?! Notrequired (see your own instructions!!), Internet
This site is totally LAME. This report has to do with HUSKY TOOLS, but I had to enter SOMETHING for the category. So, if I'm screwing things up here, let me know where this report goes.
Story: Bought 60-pc Husky tool set at a Home Depot in Massachusetts. Got it home and found you could NOT get the sockets out of their recesses without a screwdriver. Plastic case would not close unless you banged it (with a screwdriver handle). Case would not then open unless pried open with a screwdriver. Good tools. Bad case. I returned the Socket Set and decided to UPGRADE to a 69-piece Husky tool set; figured more money would mean better quality. WRONG! This set had the same problem with the case...only worse.
I called Home Depot about the plastic case. They said to call Stanley Tools in Connecticut. Stanley said to call Home Depot...they just made the tools. BTW, Stanley offered to send me a new case! Told her not to bother unless they had redesigned it. She had not idea....no idea at all....total waste of words. She emailed me the following Monday and wanted a Part Number (the one on the box did not mean anything to her). I explained it was a HUSKY Socket Set. "Oh, I thought it was a set of Stanley tools." Don't know if she had blonde hair. PRESENT STANDING: Both sets have been returned. Again, good quality tools, but I don't want to "brown bag" them for the next 10 years! In the meantime if you decide to buy a HUSKY SOCKET SET...make sure you don't have to break a finger trying to "operate" the plastic case. Absolutely pathetic product. Absolutely pathetic customer service on all the part of all participants!! Of course, the case is made in China, and I'm not sure it's covered under any warranty. Maybe I should call China!
Make believe I'm a Roofing Contractor: "Sorry, Ma'am...I just provide the nails! If your shingles were defective...they're made in China. You'll have to call somebody in China. I'll find out who and let you know when I find out..sometime..in the near future...Have a nice day!"
Story: Bought 60-pc Husky tool set at a Home Depot in Massachusetts. Got it home and found you could NOT get the sockets out of their recesses without a screwdriver. Plastic case would not close unless you banged it (with a screwdriver handle). Case would not then open unless pried open with a screwdriver. Good tools. Bad case. I returned the Socket Set and decided to UPGRADE to a 69-piece Husky tool set; figured more money would mean better quality. WRONG! This set had the same problem with the case...only worse.
I called Home Depot about the plastic case. They said to call Stanley Tools in Connecticut. Stanley said to call Home Depot...they just made the tools. BTW, Stanley offered to send me a new case! Told her not to bother unless they had redesigned it. She had not idea....no idea at all....total waste of words. She emailed me the following Monday and wanted a Part Number (the one on the box did not mean anything to her). I explained it was a HUSKY Socket Set. "Oh, I thought it was a set of Stanley tools." Don't know if she had blonde hair. PRESENT STANDING: Both sets have been returned. Again, good quality tools, but I don't want to "brown bag" them for the next 10 years! In the meantime if you decide to buy a HUSKY SOCKET SET...make sure you don't have to break a finger trying to "operate" the plastic case. Absolutely pathetic product. Absolutely pathetic customer service on all the part of all participants!! Of course, the case is made in China, and I'm not sure it's covered under any warranty. Maybe I should call China!
Make believe I'm a Roofing Contractor: "Sorry, Ma'am...I just provide the nails! If your shingles were defective...they're made in China. You'll have to call somebody in China. I'll find out who and let you know when I find out..sometime..in the near future...Have a nice day!"
2 Updates & Rebuttals
bob
marlborough,Massachusetts,
United States of America
Model numbers for Husky Socket Sets
#2Author of original report
Wed, March 02, 2011
Stephani, I sent you an email with this URL referenced. The model numbers, or perhaps better the numbers on my receipts were:
1. for the 60-piece set it was 051655659228.
2. fot the 69-piece set it was 051655659150.
...and see my email. Thanks, Bob
Homedepot_stephanie
Atlanta,Georgia,
USA
Home Depot Customer Care
#3UPDATE Employee
Tue, March 01, 2011
Hi! I'm Stephanie with Home Depot Customer Care.
I apologize for your dissatisfaction with this Husky tool set case. I would love to get more details to identify the exact model you purchased. Will you email me more details?
Thanks for your feedback!
Stephanie ([email protected])
