- Report: #1469252
Complaint Review: Home Depot - lake forest ca
Reported By:
eema52 -
mission viejo, ca, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Home Depot
20021 Lake Forest Dr Lake Forest, CA lake forest, 92630 ca, United States
Phone:
1-800-466-3337
Web:
homedepot.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Home Depot Sells products then doesn't deliver lake forest ca
1. I ordered a GE appliance package from Home Depot.com on Black Friday, November 23, 2018.
On November 23rd, in the Lake Forest store, I personally confirmed availability of these appliances with a HD employee.
2. In the days preceding my delivery date, I received several emails from HomeDepot.com and the delivery company, confirming delivery scheduled for Sunday, December 9th.
3. On December 9th, in preparation of delivery of appliances, I hired a handyman to remove my dishwasher, stove/oven, refrigerator and microwave and place them on my front lawn, as I had paid Home Depot to have those appliances hauled away.
4. I waited several hours for delivery. When no one showed up, I spent hours on the phone with GE, HomeDepot.com, the delivery company and Home Depot, Lake Forest, only to find out GE doesn’t even have the appliances and likely won’t have them until December 26th, or possibly sometime in January.
5. Since December 9th, I have spent many more hours on the phone and in person at the Home Depot store, trying to get appliances in my now empty kitchen, to no avail.
6. The cost of taking time away from my job, hours on the phone with numerous people, no way to prepare meals for my family, not having any appliances in my kitchen for the rest of December, having to cancel Christmas meals and festivities at my home, all infuriates me. The frustration is overwhelming with no resolution in sight.
I’m tired of hearing “Oh, we’re sorry”. Fix it Home Depot! Don’t sell appliances you don’t have. Don’t lie to people, just to get their money.
This is not an anomaly for this company. Check out Yelp, Instagram, Better Business Bureau, Ripoffreport.com. and Consumeraffairs.com. I beseech you; do not buy anything from this company.
