LauraKing
Cincinnati,#2UPDATE EX-employee responds
Sun, January 01, 2012
You are obviously bitter. Apparently this was not the franchise for you. Every investment comes with a risk of losing your money. Home Helpers Cincinnati/ Northern Kentucky has succeeded because they are very good at what they do, luck has very little to do with it.
There are many other agencies offering the same services in the greater Cincinnati area, and Home Helpers has been very gracious to their competitors. Home Helpers is by far the best agency I have worked for, and most other employees would agree with me. They offer one of the highest 'percentage paid to employee' programs around. Example: customer pays x$/hour, employee gets no less than half, sometimes even 60-65%. Other companies here in Cincy charge way more and pay their employees way less.
There is a lot of turnover in this industry, and every 'companion/ personal aid/ nursing' company is affected by it, not just Home Helpers. It is hard, demanding work. Many times it can be overwhelming or depressing. Lots of times a new employee just didn't realize exactly what they were getting in to, and will leave within the first week. That has less to do with the company and more to do with the actual job.
And the thing about lying? No one ever instructed me to lie, but I did have little white lies I would use when necessary. Say, a dementia client who is highly religious, I will do the rosary with them, maybe embellish on my own faith and church-going record. I will often leave out or add to stories about my own life, all in an effort to put the client at ease, because their comfort and happiness IS my job. This also helps me not get too attached and/or involved with a client, which can be detrimental to my position. You need your client to be comfortable with you, but you can not let that professional relationship become anything more than that.
I hope you've learned from your failure to run a home health care company, a demanding job indeed. But moreover, I hope you have learned by now to accept responsibility for your mistakes, and have stopped accusing Home Helpers of not spoon-feeding you a successful business. Good luck on your future endeavors, hopefully nothing related to helping those in true need. Oh, and if you want anyone to take you seriously, perhaps you should use a real name instead of hiding behind 'anonymous.'
Unidentified
In Major City,#3UPDATE EX-employee responds
Sat, April 04, 2009
Anonymous is right about HH franchising. Worst place I ever worked for, no substantial marketing to support to their franchisees...there is more to marketing than "referrals". What about a formal marketing plan with ROI for each medium? Who cares about the personal lifestyles and backgrounds of the management and living their stupid dream...tell franchisees how THEY can MAKE MONEY! You can see jobs posted all the time online for this company because of the assumed high internal turnover rate. They don't care about their employees either, ask them, nor do they pay them what they are worth.